Front Desk Agent

Taylor Hospitality / Up to Par Management, LLC is seeking a positive and enthusiastic individual for the position of full time or part-time Front Desk Agent at the Robert E. Lee Hotel. This person will work with other high-quality professionals and will be primarily responsible for assisting and facilitating reservations and providing exceptional guest service.


  • Answer the phone and operate the telephone switchboard
  • Greet and welcome all guests in a professional and hospitable manner
  • Provide effective service by Interacting with guests in a respectful, cheerful, and polite manner
  • Register guests and assign them a guest room
  • Maintain a thorough working knowledge of the hotel property management system
  • Verify customers' credit, and establish how the customer will pay for their bill
  • Keep records of room availability and guests' accounts using the specified POS
  • Maintain working knowledge of all rates, packages, and booking restrictions
  • Compute bills and collect payments from guests
  • Issue room keys and help guests transport their luggage to their rooms
  • Maintain full knowledge of all parking options and charges, always offering luggage assistance
  • Monitor guest accounts and post charges
  • Review accounts and charges with guests during the checkout process
  • Contact housekeeping or maintenance staff when a guest reports a problem
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Keep in contact with housekeeping to keep accurate records of room status
  • Professionally handle guest complaints and solve problems as swiftly as possible
  • Receive and expedite all guest messages, faxes, packages and mail received
  • Make and confirm reservations over the phone and online
  • Answer inquiries pertaining to hotel services, registration of guests, and directions to area shopping, dining, entertainment, and attractions
  • Record guest comments or complaints, referring customers to managers as necessary
  • Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished
  • Handle all lost and found inquiries efficiently and professionally, following proper guidelines
  • Maintain responsibility for safekeeping and issuance of keys
  • Be informed of all events taking place at the hotel on a daily basis
  • Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items
  • Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
  • Keep a log of all maintenance problems and inform housekeeping and maintenance staff of said problems
  • Attend mandatory company and/or departmental meetings and trainings
  • Perform other duties as assigned


  • Ability to stand for eight hours
  • Ability to lift 30 lbs.
  • Ability to bend frequently during a shift
  • Ability to read, write, understand, and speak English
  • Ability to work on a computer
  • Must have intermediate computer skills
  • Ability to maintain room inventory on POS
  • Ability to answer phones and transfer calls using the main telephone switchboard
  • Ability to processes credit card transactions on a credit card terminal
  • Practice and observe all safety procedures

About the Company

Taylor Hospitality / Up To Par Management is a leading club and hospitality management company specializing in golf, country club and hospitality operations. Currently, Up to Par Management oversees operations for four golf clubs, two resort golf course, two hotels and five restaurants. Up To Par is a growth-oriented company providing opportunities for its partner clubs and associates.

Up To Par exists to create success for its clubs and hotels through a philosophy of continuous improvement, operational excellence and flawless execution achieved through a culture of financial discipline, safety, and community and environmental stewardship that develops and delivers innovative solutions for its customers, while providing a dynamic and challenging environment for its associates.

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