Key Account/National Account Analyst
Fortress Building Products Garland, TX Negotiable
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Fortress Building Products, an innovative leader in outdoor building supplies, is seeking a Retail Account Support Analyst to assist in ensuring excellent service and support to retail and dot com channels.

Key responsibilities include:

  • Monitor and update customer portals as required by partner compliance.
  • Monitor inventory levels to support customer orders received.
  • Partner with product development and marketing to appropriately plan for new item introductions.
  • Communicate planned and actual order ship dates by customer required methods.
  • Research order exceptions and any compliance deviations.
  • Assist sales and demand planning in gathering and analyzing POS data.
  • Ensure that the customer inquiries are acted upon immediately and results communicated to an acceptable level of closure.
  • Partner with the IT department to develop, test and launch new EDI requirements.
  • Other tasks as assigned.

The successful candidate will have the following qualifications and experience:

  • College degree preferred in Business, Accounting, Supply Chain or related field
  • Minimum of 2-5 years’ experience in retail / big box account support
  • Prior experience in support of Menards®, The Home Depot and like retailers a must
  • Excellent analytical and problem-solving skills
  • Proven ability to meet challenging deadlines and assist other team members on account related projects and presentations
  • Excellent professional communication skills including verbal and written
  • Excellent time management and multi-tasking skills
  • Excellent computer and software skills including excel, access, power point, word, email, and ERP database and application use.
  • Experience in portal software such as Partners, EDI support such as SPS Commerce and ERP systems such as Microsoft Dynamics Great Plains a plus.
Fortress Building Products is an EEO employer - M/F/Vets/Disabled
 
 
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