Guest Services Agent - Hampton Inn & Suites Kelowna Airport
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Located across from the Kelowna International Airport, the Hampton Inn & Suites is currently accepting applications for part-time & full-time Guest Services Agents. The Hampton Inn & Suites – Kelowna Airport is a brand-new hotel, scheduled to open December 2019! This position is expected to start on or around December 2nd, 2019.
Roles & Responsibilities:
  • Always greet guests in a friendly and professional manner according to hotel standards and use guest’s name at every opportunity
  • Perform accurate check in’s and check outs of guests or groups
  • Process guest arrivals and departures, including all necessary payments
  • Make reservations over the phone and in person
  • Handle & coordinate room assignments and pre-arrivals
  • Handle guests' concerns with a professional attitude and resolve any issues in a timely manner
  • Handle and store luggage (lift up to 50lbs)
  • Ability to drive Airport Shuttle as required (possession of a class 5 license is preferred)
  • Responsible for a Cash Float throughout your shift and ensuring it balances correctly at the end of shift
  • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations
  • Acts on feedback from guest comments and reviews to ensure guest satisfaction
  • Adopts brand tools and always embraces brand philosophy
  • Other duties as required

Skills and Qualifications:
  • Minimum of 1 year's previous experience in customer service or hotel experience is required
  • Ability to work a flexible schedule including evenings, nights, weekends and holidays
  • Excellent communication skills, both verbal and written
  • Proficient Microsoft office skills, primarily with Word and Excel
  • Effective conflict management and decision-making
  • Cash handling experience is an asset
  • Ability to speak a second language is an asset
  • Must be legally entitled to work in Canada without restriction

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