Cafe Manager

Ceremony Coffee is looking for a Cafe Manager in Annapolis, MD. If you love working in management, hospitality, coffee, and/or foodservice and feel you have something to offer our retail team, we want to meet you!

Ceremony Coffee is a quality-driven roaster/retailer. In our hard work together with partners and customers, we are about authentic relationships, shared knowledge, and beautiful coffee experiences. Our cafe management positions come with a lot of responsibility and require hard work and dedication to fulfill our commitment to customers and represent our coffee in the best possible way.

LEADERSHIP RESPONSIBILITIES:

Leadership

• You set an example, act like a leader, and are held to a higher standard generally
• You are aligned with the store manager, and you’re on their team. If someone asks, “Who’s in charge here?†you’d respond with, “How can I help you?â€

Ownership

• Identify and solve problems like a manager - recognizing the importance of each part of the process
• Recognize problematic situations (behavioral, operational, organizational, etc.) and prioritize them based on level of urgency
• Take action to correct, retrain when necessary
• Communicate afterward to the manager and other team members, document any incidents potentially requiring disciplinary action or follow-up

Flexibility

• You are willing and able to be flexible in times of need
• You may be required to visit or assist at stores other than your "home storeâ€
• You can assist with additional managerial tasks as needed - typically short term and possibly without much warning

QUALIFICATIONS AND REQUIREMENTS:

• Overt passion for people and service

• Overt passion for specialty coffee

• Management experience in food/beverage/retail

• Capable of offering and accepting constructive feedback

• Capable of learning new systems/methods and developing new habits

• Capable of inspiring others and pushing a can-do attitude

• Capable of maintaining calm while working quickly under pressure

• Refined attention to detail with clear written and verbal communication skills

• Good organization and time-management skills

• Good problem-solving and collaboration skills

• Ability to stand for extended periods of time

• Ability to lift 40 pounds and carry a tray of food and/or beverages

• Ability to perform a repetitive range of motion activities

• Reliable transportation

Ceremony Coffee offers the following benefits to full-time exempt employees:

• Earned paid vacation
• 5 sick days per year
• 6 paid Holidays (New Years Day, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas)
• Health/Vision/Dental Insurance (monthly contribution by company)
• 401K deferred compensation with company match eligibility after entry date requirements satisfied
• Parking and mileage reimbursement for qualified events
• Wellness benefit up to $120 per quarter
• Profit Sharing eligibility after entry date requirements satisfied
• Discounted products & merchandise from Ceremony Coffee Roasters