Ticketing Support Specialist


CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service with client-facing technology for an impressive return on your investment. CTM is an ASX:200 corporation, with current market capitalization exceeding $1 billion.


Our Denver headquarters established the CTM brand in North America in 2012 and through the CTM growth model we are now a Top Ten TMC in North America with more than 20 offices coast-to-coast. We are a family of locally-empowered entrepreneurial professionals underpinned by the power and scale of a global technology disrupter.


The company employs over 750 FTE in North America and 2,200 FTE staff globally and maintains a global administrative base in Australia. CTM thinks globally, but acts locally by serving clients in 82 countries, including owned operations across Australia, Asia, North America, Europe and New Zealand.






Montrose Travel is now part of the CTM (Corporate Travel Management) family.  We’re one of America’s TOP 10 travel companies with over $3 billion in sales.  We have two offices in Southern California located in Palmdale and Montrose (Glendale area). A successful candidate will have the ability to provide fulfillment revenue and non-revenue supporting roles in our Montrose or Palmdale offices. 




Primary Responsibilities:


  • Process customer airline tickets, refunds/exchanges
  • Work as part of a team to ensure that all tickets in queues are ticketed as required
  • Communicate directly with airline/Gold Desk/consolidator as needed
  • Verify that commissions are taken based on airline contract terms and routing
  • Ensure the accuracy of all PNRs
  • Process all queues i.e. error queue, schedule change queue, ticketing queue
  • Maintain relationship with other departments/vendors to ensure all aspects of ticketing are fulfilled i.e. accounting, training
  • Troubleshoot Quality Control and Ticketing automation tools as needed






  • Ability to work in a fast-paced environment

  • Expert knowledge and understanding of the ticketing process from issuance to exchange to contracts

  • 2-3 years of airline ticketing experience

  • Call center experience preferred

  • Impeccable verbal and written communication skills

  • Complete understanding of the schedule change process and queues within Apollo

  • Strict attention to detail and follow through with agent/vendor/cardholder as required

  • Exhibits good judgment and business sense

  • Experience in the travel industry with a minimum of 1 year Apollo ticketing experience

  • Ability to work as a part of a team

  • Ability to work weekends and evening shift (3P – Midnight or 4P – 1A)

  • Bilingual a plus

  • Sabre GDS experience helpful.



In addition to a great work environment, CTM offers a comprehensive range of benefits designed to fit your needs.  Some of these include:


  • Comprehensive medical and dental plans, with Section 125 cafeteria plan (pre-tax).

  • Employer paid Life Insurance

  • 401(k) Plan with generous annual employer match.

  • Lucrative Incentive Programs.

  • Numerous paid holidays.



Come join our very successful, progressive and fun Travel Management Company …APPLY NOW.


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