Ticketing Support Specialist
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CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service with client-facing technology for an impressive return on your investment. CTM is an ASX:200 corporation, with current market capitalization exceeding $1 billion.

 

Our Denver headquarters established the CTM brand in North America in 2012 and through the CTM growth model we are now a Top Ten TMC in North America with more than 20 offices coast-to-coast. We are a family of locally-empowered entrepreneurial professionals underpinned by the power and scale of a global technology disrupter.

 

The company employs over 750 FTE in North America and 2,200 FTE staff globally and maintains a global administrative base in Australia. CTM thinks globally, but acts locally by serving clients in 82 countries, including owned operations across Australia, Asia, North America, Europe and New Zealand.

 

 

 

Description:

 

Montrose Travel is now part of the CTM (Corporate Travel Management) family.  We’re one of America’s TOP 10 travel companies with over $3 billion in sales.  We have two offices in Southern California located in Palmdale and Montrose (Glendale area). A successful candidate will have the ability to provide fulfillment revenue and non-revenue supporting roles in our Montrose or Palmdale offices. 

 

 

 

Primary Responsibilities:

 

  • Process customer airline tickets, refunds/exchanges
  • Work as part of a team to ensure that all tickets in queues are ticketed as required
  • Communicate directly with airline/Gold Desk/consolidator as needed
  • Verify that commissions are taken based on airline contract terms and routing
  • Ensure the accuracy of all PNRs
  • Process all queues i.e. error queue, schedule change queue, ticketing queue
  • Maintain relationship with other departments/vendors to ensure all aspects of ticketing are fulfilled i.e. accounting, training
  • Troubleshoot Quality Control and Ticketing automation tools as needed

 

 

 

Qualifications:

 

  • Ability to work in a fast-paced environment

  • Expert knowledge and understanding of the ticketing process from issuance to exchange to contracts

  • 2-3 years of airline ticketing experience

  • Call center experience preferred

  • Impeccable verbal and written communication skills

  • Complete understanding of the schedule change process and queues within Apollo

  • Strict attention to detail and follow through with agent/vendor/cardholder as required

  • Exhibits good judgment and business sense

  • Experience in the travel industry with a minimum of 1 year Apollo ticketing experience

  • Ability to work as a part of a team

  • Ability to work weekends and evening shift (3P – Midnight or 4P – 1A)

  • Bilingual a plus

  • Sabre GDS experience helpful.

     

 

In addition to a great work environment, CTM offers a comprehensive range of benefits designed to fit your needs.  Some of these include:

 

  • Comprehensive medical and dental plans, with Section 125 cafeteria plan (pre-tax).

  • Employer paid Life Insurance

  • 401(k) Plan with generous annual employer match.

  • Lucrative Incentive Programs.

  • Numerous paid holidays.

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Come join our very successful, progressive and fun Travel Management Company …APPLY NOW.

 

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