Customer Service Representative

Celebrating over 25 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key its success. Come join a team that is dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts, and a family-spirited atmosphere.

We're continuing to grow and have openings for the following shift!

• 2nd shift - 2 p.m. - 10 p.m.

The Flight Line/Customer Service Representative plays a critical role for Business Jet Center in providing effective customer service for clients both at the front desk and on the ramp. FLA/Customer Services Reps work to uphold Business Jet’s high standards of serviceability in all aspects.

This position is cross-trained between ramp, operator, and front desk customer service.

Essential Duties and Responsibilities:

• Meet and greet customers as the first point of contact both on the ramp and at the front desk.
• Provide full-service concierge services including but not limited to:
  • Taking service orders from crew/passengers such as fueling, catering, etc.
  • Supply departing aircraft with coffee, ice, requested newspaper, and catering.
  • Fill out contract forms, determine charges for service requested, collect payments, and prepare change of address records.
  • Coordinate transportation, catering, and lodging reservations.
  • Complete request and other customer contract forms.
• Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
• Accurately invoice aircraft fueling and handling services.
• Complete opening and closing duties as assigned by the CSR/FLA Management.
• Update arrival/departure board. Communicate customer needs to appropriate departments.
• Communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
• Monitor incoming/outgoing flights and movement on the ramp.
• Conduct fuel order dispatching with guidance by the shift coordinator
• Work with Line Service Technicians to coordinate and complete customer requests.
• Present and maintain a clean and professional lobby area with stocked refreshments for customers.
• Maintain and record appropriate supply levels.
• Professionally correspond with customers and vendors to ensure customer satisfaction.
• Maintain a professional and positive attitude with the ability to multitask.
• Perform other duties and responsibilities as assigned.

Qualification Requirements:

• High school diploma or general education degree (GED)
• No special licenses or certificates required
• 1-2 years of applicable customer service work experience
  • Previous aviation or FBO experience preferred.
• Excellent written and verbal communication skills
• Excellent analytical and organizational skills
• Strong problem-solving skills
• Ability to maintain accurate and detailed records
• Ability to multitask and provide high standard of customer service in a fast-paced environment
• Willingness to listen and learn
• Ability to think creatively and innovatively
• Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
• Proficient computer skills and customer service software
• Self-starter with a willingness to learn and develop and take feedback well
• Valid Driver's License

• Ability to attain Love Field Badge