Front Desk/Guest Service Associate at Towneplace Suites

Galveston, TX 77554



TownePlace Suites by Marriott in Galveston Island is currently seeking a Part-Time Front Desk/Guest Services Associates to join our dynamic team.  The ideal candidate would have a friendly and caring attitude and a warm smile and be willing to go above and beyond for our guests.  Please see below for a job description and list of essential job functions.  Please apply online or by stopping by the hotel or calling us!  We'd love to meet you!

Our Front Desk team members must have a can-do attitude and the ability to assist our guests in the most professional and friendly manner possible.  We provide excellent training, a flexible work schedule and great benefits and will be happy to launch you on your career in hospitality!

Essential Job Functions:

  • Warmly smile and greet all customers that walk through our doors.
  • Provide the highest level of service at all times
  • Promptly and effectively handle any guest complaints or requests
  • Check guests in and out in accordance with brand standards and scripts
  • Accurately maintain guest accounts including but not limited to posting payments, posting incidental charges and rebates when necessary
  • Use appropriate telephone etiquette at all times
  • Complete all brand required training within established timelines
  • Properly maintain cash drawer at all times and follow cash handling procedures
  • Completely understand and execute all emergency procedures and policies and understand our Person In Charge (PIC) checklist
  • Keep lobby and desk area clean, neat and organized at all times
  • Effectively communicate with other desk shifts and management any important and relevant information.
  • Effectively provide proactive teamwork and be a champion of customer service

We offer a comprehensive benefits package to full-time employees that includes medical, vision and dental coverage, an employee discount for Marriott hotels, Paid Time Off and much more.

Must pass a background check and drug screen. 

Hospitality Resource Group LLC is an EEO employer - M/F/Vets/Disabled
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