Student Services Representative
Lumerit Education Spring Branch, TX
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Student Services Representative
Student Services Department


Lumerit Education
lumeritscholar.com

Summary
The purpose of the Student Services Representative is to assist the department manager in meeting the needs of Lumerit customers and staff.

Primary Responsibilities
  • Customer Service.  Assist customers and coworkers by phone and email in a helpful, positive, and timely manner
  • Process Adherence. Follow the proper procedure and stay within company policy while assisting customers
  • Recordkeeping. Maintain excellent and comprehensive written records/notes for all customer interaction
  • Project Completion. Complete routine and assigned projects that require technical fluency
  • Additional Tasks. Maintain flexibility, a positive attitude, and a willingness to complete any additional assigned tasks as assigned by supervisor

Competencies
  • Written and Oral Communication. Writes clearly and informatively; Edits work for spelling and grammar, Varies writing style to meet needs; Able to read and interpret written information.   Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Teamwork. Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
  • Problem Solving. Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
  • Customer Service. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meet commitments.
General Parameters
Education. Bachelor’s degree or equivalent experience
Travel. None anticipated
Hours. Normal 8:30 am CST to 5:00 pm CST Monday - Friday with additional time as needed
Location. Onsite at the Lumerit Office in Spring Branch, TX

Company Overview
Lumerit enables students to experience world-class academic advising and course progression in order to graduate from the college of their choice faster than they ever imagined and for far less than they ever thought possible.
We believe a better way to do college prioritizes the student and avoids debt. Our vision and values empower every member of the Lumerit team to exceed student expectations at every level. In turn, our students go on to achieve a world-class career, professional, and entrepreneurial outcomes.
Are you looking to realize the full potential of your unique talent while helping students experience a better way to do college? We'd love to have a conversation with you. Come multiply your talents at Lumerit and grow your career!
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