Solution Based Casework (SBC) Supervisor

Arab American Family Support Center Bronx, NY $62000.00 per year

TITLE: Solution Based Casework (SBC) Supervisor 


LOCATION: Services provided city-wide (offices based in Queens, Brooklyn & the Bronx) 

REPORTS TO: Program Director 

To all prospective applicants please be aware, effective Friday, September 10, 2021, The Arab-American Family Support Center (AAFSC) will require that all employees, volunteers, and onsite contractors provide proof of full COVID-19 vaccination. 


The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed social services. Across our eight locations, we empower immigrants and refugees with the tools they need to successfully acclimate to the world around them and become active participants in the community. While we support anyone who walks through our doors, over nearly 25 years, we have developed expertise in serving the Arab, Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee communities.  

AAFSC works across four priority areas—Promote, Get Ready, Prevent, and Communicate—to achieve our ultimate goal of strengthening families. AAFSC promotes mental and physical wellbeing, food security, healthy relationships, and family reunification. We get our families ready to succeed, work, and lead productive lives. We prevent domestic violence, child abuse, and neglect by counseling families, offering case management services to victims of violence, and cultivating healthy relationship skills in young people. Finally, AAFSC communicates the needs of the marginalized, amplifying their voices for increased impact.  


The Solution Based Casework (SBC) Supervisor will be accountable for providing day-to-day support, leadership and general supervision to their assigned unit. The SBC Supervisor is responsible for maintaining adherence to the Family Support Solution Based Casework (SBC) Model for their assigned unit. The Solution Based Casework (SBC) practice model is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals. AAFSC serves families city-wide through this model.  

The Preventive Supervisor follows a Solutions Based Casework (SBC) practice model. SBC is based on three theoretical foundations: family life cycle theory, relapse prevention/CBT theory, and solution-focused family therapy. Partnership with families in each and every case is critical to reducing risks and solutions should utilize prevention skills to achieve those goals.  

The Supervisor will effectively support and supervise a trauma-informed, culturally-responsive, and linguistically-appropriate community-based preventive program that focuses on providing counseling and clinical interventions to at-risk children and families. Supervisors will assist in the overall functioning of the program with the goal of reducing the number of children who enter into the foster care system. The most successful candidate will be one who has strong administrative and management skills including strategic planning, resource allocation, and coordination of government agency requirements. 

He or she will be organized, professional, and detail oriented, will thrive under pressure, and be willing to work on multiple projects. A commitment to immigrant, refugee and low-income communities will also be essential for success in this role.  


Program Supervision 

Manage and delegate responsibilities involved in day-to-day SBC program operations to allow for efficient and streamlined programming.

Provide weekly individual supervision to case planners and case aides.

Write-up and upload monthly documentation of supervisory reviews. Ensure timely

upload of reviews.

Remain up-to-date on case history and progress of cases to be able to provide adequate supervision on casework practice.

In collaboration with Training and Technical Assistance Manager as well as Program Director, take the lead in ensuring quality onboarding of new staff, as well as on-going training of all assigned case planners and case aides.

Monitor and adjust time sheets as needed.

Practice and encourage office norms (use of calendars, checking email, etc.)

Submit closing packets

Attend Elevated Risk Conferences (ERCs) and Child Safety Conferences

Conduct employee three-month evaluations and annual evaluations

Assign cases to Case Planners and Case Aides using Purchased Preventive Risk Services

(PPRS) databases.

Facilitate communication between case planners and case aides through one-on-one supervision as well as scheduling and hosting monthly team meetings.

Communicate regularly with staff and troubleshoot issues related to casework with the help of Program Director (when needed)

Review and approve Family Assessment and Service Plan (FASP) and Plan Amendment submissions, all supervisory documentation and case consultations.

Collaborate with Program Director to ensure that all staff training needs are continually met. Ensure quality professional development of case planners and case aides.

Quality Assurance

Ensure Family Team Conferences (FTCs) are being held within a timely manner (56 days before FASP due date or28 days after), as well as uploaded using proper coding.

Review and ensure quality of case notes, FASP reports, etc.

Ensure timely uploads of casework contacts, notes (within 5 business days), FASP reports, etc.[all contacts must be added to the Preventive Organization Management Information System (PROMIS) by the 5th of the following month

Review casework documents (legal documents, furniture requests, Investigative Consultation (IC) forms, etc.)

Collaborate with the Program Director to ensure program meets all city and state funding targets and benchmarks (for instance, safety assessments, case work contacts, family team conferences, preventive based funding targets, etc.).

Provide assistance to ensure that program is in compliance with all case planning and supervisory documentation.

Ensure confidentiality requirements are observed and practiced

Attend internal and external trainings

Assist in intake component of the program: Joint Home Visit (JHV), assessing Advocate Preventive Only ((ADVPO)) cases, etc.

Ensure monthly casework contacts are conducted.

Ensure case files are up to date.

Ensure quality casework practice, which includes safety and risk assessment of children and families and case progress.

Appropriately follow incident reporting procedures.

Data, Evaluation, & External Relationships 

Ensure data entry meets contractual and AAFSC program requirements.

Practice attention to detail, and maintains responsibility and dependability in data reporting to external and internal database platforms.

Track and offer suggestions for improvements in key performance indicators for preventive services.

Attend regular meetings and special events as needed.

Trainings, Meetings, and Audit Preparation 

Attend training provided by ACS, Solution Based Casework, and other organizations as required (minimum of 42 hours/6 days each fiscal year) and logging training by submitting certificates to Training and Technical Assistance Manager.

Attend internal meetings as scheduled, collaborating with the multidisciplinary team (e.g. monthly supervision).

Assist in preparation of internal and external audits (COQI, PAMS, safety alerts, etc.) related to the program operation and delivery of services.

Ambassador & Champion 

Every AAFSC team member serves as an ambassador of the organization and champion of AAFSC’s mission, vision and values. This includes the following:

  • Cultivate relationships on behalf of and in support of the organization in partnership with Senior Leadership and the Development & Communications team. This includes being sensitive to and aware of others, providing every client, partner and participant with high-quality service, professional communication, and follow through, and always keeping Senior Leadership and the Development & Communications team aware of any opportunities, challenges, or updates.
  • All team members are expected to support the Development and Communications team with any requests in a timely manner, including, but not limited to: grant applications, reports, attendance at meetings, hearings, or other events, and sharing of AAFSC social media, flyers, and other externally-facing communications.
  • Always act with integrity, positivity, dedication, and professionalism within the office and externally. This includes, but is not limited to, email communication, verbal communication, communication with colleagues and peers, communication with clients, or communication with external partners or agencies.

Other Duties & Responsibilities 

Participate in AAFSC management meetings.

In the absence of Program Director, take on additional responsibilities as needed.

Conduct home visits as needed

Participate in interviews of potential new staff.

Participate in other meetings and conferences as needed.

Perform other duties assigned as necessary by Preventive Services Director.


Master’s Degree in Social Work, Psychology or related field required.

Previous management experience in Preventive Services highly preferred as well as knowledge of child welfare and ACS mandates.

Ensure ethical casework practice is being done.

Must have experience in using CONNECTIONS, PROMIS, Data Warehouse, and


Knowledge of the Preventive Measurement Assessment System (PAMS) strongly preferred.

Minimum of 2 years of experience in creating, implementing and measuring effectiveness of programs preferred.

Bilingual language ability as well as experience working with immigrant, refugee and low-income communities is strongly preferred, including Arabic, Urdu, and/or Bengali language skills.

Excellent writing, interpersonal, and organizational skills are required as well as competency in Microsoft Office Suite is required.

Flexibility to work occasional evenings and weekends to manage crises, attend events, or meetings.

Job contingent on pre-employment background check and fingerprint clearance.

U.S. Work Authorization is precondition of employment.


  • Generous PTO package including: 12 paid holidays, 12 safe & sick days, and 5 floating holidays annually. Additional accrued vacation time based on tenure.
  • 100% employer paid medical insurance for employee only coverage
  • Vision and Dental coverage
  • Free, confidential mental health counselor for employee use
  • Professional development opportunities
  • Pre-tax commuter benefits account
  • Aflac voluntary coverage
  • 403b with employer match following waiting period
  • Advancement and growth prospects including supervision for licensure hours and certifications in evidence-based models

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply.  

Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled
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