Clinical Liaison - Austin, TX Region
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Overview

The primary purpose of your position is to manage the facility census by acting as the liaison between external referral sources and the internal operations.

The Liaison is responsible for managing leads in primary referral hospitals and ensuring a smooth discharge process for patients transitioning from a hospital setting to our centers.

Additionally, you will develop strong relationships with the key referral hospital personnel and identify new opportunities for partnering and growth.

You will conduct on-site referral assessments at assigned hospitals and will be evaluated based on your performance of the tasks listed in this job description.

Responsibilities:

  • Responsible for managing the facility census by opening accounts with hospitals, which generate patient referrals and admissions.
  • Completes daily rounds in designated hospitals, obtaining high acuity inquiries and assessing special needs patients to evaluate care needs prior to admission, identify new patients and direct to appropriate center
  • Communicates information to the case manager and admissions director, and coordinates the patient’s smooth transition into the program
  • Obtains accurate information from physicians, patient, and referral source regarding the expected discharge plan and communicates this information to the admission team
  • Develops referrals from hospital social services and discharge planning departments, physicians, case managers, insurance companies and new referral sources
  • Incorporates “IMPACT” sales model in all sales interactions with the goal to develop new referral sources in addition to patient assessment.
  • Makes sales calls to assigned accounts such as hospital case managers, social workers, physicians, hospital discharge planners and administrators, professional organizations, home health agencies, families, etc. to understand the need for program services and to communicate services offered which meet these needs to obtain referrals of patients with the goal of developing new business
  • Demonstrates growth in hospital referrals, as reflected in an increase of overall occupancy and quality mix in assigned centers
  • Decides acceptance of patients and coordinates the admission process with facility staff.
  • Uses the formal application to screen residents; ensure PASSAR is completed
  • Obtain prior authorization for managed care patients.
  • Other duties as assigned  

Qualifications:

  • Education: Registered Nurse is required; will consider LVN
  • Two years of experience with sales and marketing knowledge, required; strong medical assessment skills; prior experience with an insurance company, private case management company, or HMO, preferred.
  • Familiarity with long-term care and/or sub-acute care, useful. Must possess strong oral and written communications skills.

Experience:

  • Two years of experience with sales and marketing knowledge, required; strong medical assessment skills; prior experience with an insurance company, private case management company, or HMO, preferred.
  • Familiarity with long-term care and/or sub-acute care, useful.
  • Must possess strong oral and written communications skills.
  • Travel: Daily travel is required in all stated areas
Regency Integrated Health Services is an EEO employer - M/F/Vets/Disabled
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