IT Technician/ Assistant Manager

IT Technician / Assistant Manager

Location: Slick City Willowbrook (On-site)
Type: Full-Time
Reports To: General Manager

Slick City is seeking a motivated IT Technician / Assistant Manager to support both our technology systems and daily park operations. This dual-role position is ideal for a hands-on leader who enjoys troubleshooting technical issues while helping manage staff, guest experience, and facility operations in a fast-paced entertainment environment.

• Provide on-site IT support for POS systems, ticketing software, kiosks, and office computers

• Troubleshoot network, Wi-Fi, printers, registers, tablets, TVs, and digital signage

• Support security cameras, access control, and music/AV systems

• Coordinate with vendors for internet, POS, and software support

• Perform system updates, maintenance, and basic documentation

• Respond quickly to tech issues impacting guest experience

• Support the General Manager with daily operations and shift leadership

• Assist with staff scheduling, training, and performance coaching

• Handle guest concerns and service recovery professionally

• Ensure safety, cleanliness, and operational standards are met

• Step in as Manager on Duty when needed

• Assist with opening/closing procedures and cash handling

• 2+ years in IT support, operations, or management (entertainment, retail, or hospitality preferred)

• Strong technical troubleshooting skills (POS, networking, hardware)

• Leadership experience or readiness to step into a management role

• Excellent communication and guest-service skills

• Ability to multitask and prioritize in a live, guest-facing environment

• Availability for evenings, weekends, and peak business times

• POS or ticketing system experience

• Basic networking knowledge (routers, switches, Wi-Fi)

• Experience supervising staff

• CompTIA A+ / Network+ or equivalent experience (a plus, not required)

• Competitive pay based on experience

• Growth opportunities within a growing brand

• Fun, high-energy workplace

• Employee perks and discounts