Store and Cafe Associate

New Hope Mills is located in Auburn, NY and is home to well-known pancake mixes and our growing Store and Cafe. We're currently seeking a Store and Cafe Associate for our Store and Cafe. This store associate is responsible for performing retail process steps and for providing our customers with an exceptional shopping experience. Store hours are generally 8-4:30 pm (adjusted according to company and market conditions) and we're open Monday-Saturday.  We're looking for a friendly, motivated and outgoing person to fill this position.


  • Provide excellent customer service by providing friendly and professional answers, information and advice.
  • Perform basic Point-of-Sale (POS) activities
  • Assist in the presentation of Store & Cafe signage and pricing, and ensure their accuracy
  • Rotate and restock store items and ensure the availability of fresh products
  • Fulfill mail orders
  • Record customer feedback
  • Repack and label bulk foods for retail sale
  • Warmly greet all customers when they enter and actively upsell
  • Perform basic phone operations and Cafe operations
  • Additional duties may be assigned as needed

Required Skills:

  • Ability to work in a retail environment
  • Basic cash handling procedures
  • Ability to perform problem-solving
  • Work well in a team
  • Possible need to travel to and from off-site locations
  • High School Diploma (or GED equivalent)
  • Cheerful, self-motivated, responsible and detail oriented
  • Demonstrate a commitment to company values, policies and procedures
  • Regularly required to sit, stand, walk, bend, push, pull and lift objects up to 60lbs

Preferred Skills:

  • 2+ years of customer service or retail experience
  • Ability to use computers and Microsoft Applications
  • Database management experience/ability to learn company software and database quickly
  • Organization and follow-up skills

Our Store and Café is quickly growing and always exciting! If you’re looking for a place to grow, meet new people and be part of our family, please apply today!

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