Medical Office Assistant/Medical Assistant Floater

The Medical Office Assistant/Medical Assistant Floater helps providers with various health care services to include, but not limited to, medical reception, patient information, support services and clerical duties following established policies and protocols. These include greeting patients and families, preparing patients for appointments and clinical procedures. The Medical Office Assistant/Medical Assistant Floater provides administrative support as well as clinical support and model appropriate professional behavior.

Duties and Responsibilities:

• Performs medical receptionist duties; welcome patients and visitors by greeting them in person or on the telephone. Optimize patient satisfaction with time management by checking in the patient in a timely fashion.

• Assist the patient with the intake processes by collecting accurate demographic and medical history information. 

• Verify patient insurance information and collect co-pays or payments. 

• Performs medical assistant duties; reviews and prepares medical records to ensure completeness prior to patient exam, obtaining missing documentation. Documents clinic visit, observations, and related activities. 

• Prepares and maintains exam and treatment rooms, cleaning after patient discharges to ensure a clean and sanitized environment. Maintains supplies inventory and ensures patient care equipment is clean and properly functioning, reporting defective equipment and supplies to supervisor.

• Measure and record vital signs and take body measurements, documenting results in the patient’s chart. 

• Perform in office injections, phlebotomy and specimen processing of blood and urine. Prepares lab results for physicians to sign.

• Administers breathing treatments, EKGs, and other in-house clinical procedures.

• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.

• Responds to medical emergencies and administers first aid as appropriate.

• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.

• Ensure compliance with clinical policies related to patient safety, confidentiality, and documentation standards at all times.

• Documents clinic visit, observations, and related activities in EMR system.

• Maintain patient confidentiality in compliance with HIPPA.

• Ensures Quality metrics are met as required.

• Provide clinical support for other site locations as required. 

• Performs other duties as required.

Minimum Qualifications:

• High school diploma or equivalent.  

• Minimum of five (5) years of Medical Office experience required.

• Minimum of five (5) years of experience as a Certified Medical Assistant required.

• Medical Assistant Certification through the American Association of Medical Assistants (AAMA) or for the Registered Medical Assistant (RMA) through the American Medical Technologists (AMT). 

• Ability to work in a fast-paced, patient-centered environment

Physical Requirements:

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The MOA/MA Floater is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.  

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