Housekeeping Supervisor
HOTEL MONTE CARLO Ocean City, MD
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  • Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.
  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards.
  • Train staff to clean rooms in an efficient manner according to established standards or partner with an external vendor to ensure staff is trained properly.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms. 
  • Address associate performance and behavior concerns. 
  • Supervise laundry employees.
  • Practice safe work habits and wear protective safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Previous supervisory responsibility preferred.
  • Work schedule varies and includes working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending. 
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