Customer Support Services $20.00-$22.00/hr Missoula, Montana

ELM Utility Services, with over 1300 employees nationwide, has an outstanding opportunity as a Customer Support Services Team Member available in Missoula, Montana. This is an opportunity to be a part of one of the largest and most respected companies in the utility locating industry. ELM is a great place to build your career while also offering excellent compensation and a comprehensive benefits package. 

Our Total Rewards Package Includes: 

• Medical, Dental, Vision, Voluntary Life, and Disability Insurance

• Company Paid Life Insurance

• Paid-Time Off accrual (PTO) Vacation/Sick Time (You can accrue up to 80 hours per full year worked to start. Accruals go up with years of service) 

• 6 Paid Holidays 

• Company Smart Phone, and other equipment as needed are provided to each employee

• 401(k) plan

• Paid hands-on training

• Annual reviews with the potential for increases

Roles & Responsibilities: 

• Taking Customer Service and Driver’s Hotline calls

• Scheduling appointments for meter inspections

• Enter and dispatch damages and emergency call outs

• Review after hours call log

• Audit to ensure accurate billing defined per contract

• Meet weekly/monthly invoicing deadlines

• Assist in damage report compilation and submission

• Respond to questions and requests from damage representatives and field personnel

• Provide support for other departments as needed

• Other duties as assigned

Qualifications: 

• High school diploma or equivalent education 

• Previous Customer Support Services/Invoicing experience

• Attention to detail & a customer service mindset required

• Knowledgeable in Microsoft Office products such as Outlook, Excel, Word, Teams, etc.

• Exhibit polite and professional communications 

• Problem solving/analytical

• Self-starter

• Dependable 

• Good time management

• Adaptable

• Be a team player

WE ARE AN EQUAL OPPORTUNITY EMPLOYER 

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