Leasing Professional

If you have a proven track record as a successful leasing specialist, Heritage Properties wants you!

Charleston Apartment Homes is currently seeking a full-time leasing specialist in Mobile, Alabama. The ideal candidate will be a high-energy, outgoing, professional with the ability to perform all the functions of the position. If you feel you have what it takes to be a part of our award-winning team, we invite you to apply now.

Responsibilities and Duties


  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)

  • Immediately record all telephone and in-person visits in CRM

  • Maintains guest cards according to established procedures

  • Inspect models and available “market ready”, communicate related service needs to Property Manager.

  • Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.

  • Have prospect complete application in accordance with the company procedures and Fair Housing requirements.

  • Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.

  • Ensure apartment is ready for the resident to move-in on the agreed date.

  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

  • Implement the Heritage Move-In Experience

  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.

  • Monitor advertising effectiveness. Gather information about market competition in the area and file.

  • Represent the company in a professional manner at all the times.


  • Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

  • Ensure all required documentation is uploaded to residents files.

  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.

  • Assist management team with other various tasks as required.

  • Consistently implement policies of the community.

Resident Retention

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

  • Maintain open communication with Property Manager and Maintenance Supervisor.

  • Contribute to cleanliness and curb appeal of the community on a continuing basis.

  • Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.

  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

  • Distribute newsletters, pamphlets, flyers, etc.

  • Conduct market surveys and shop competitive communities.

Essential Job Functions:

  • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

  • Demonstrate an ability to support and contribute to community team.

  • Demonstrate strong oral and written communication skills.

  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

  • Must possess a positive attitude and the ability to smile under all circumstances.

  • Participate in training in order to comply with new or existing laws.

  • Ability to work a flexible schedule, including evenings and weekends.

  • Two (2) years experience in previous relevant customer service.

  • Neat, clean, professional at all times throughout the workday and/or whenever present in the community.

  • Comply with expectations as demonstrated in the employee handbook.

  • Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.

  • Successfully pass the drug test.

Additional Requirements:

Attendance is an imperative job function.

Qualifications and Skills

High School Diploma or GED required. 

A minimum of 1-year leasing/sales experience in a conventional multi-family community, or 2 years equivalent sales experience in a similar employment environment. Must be proficient in Microsoft applications, social media. Yardi, CRM, Site Manager and Rent Cafe experience is preferred. Must be a fast learner.


Medical, dental and vision insurance available after introductory period. 401K participation available after one year of full-time employment. Competitive holiday and vacation pay. Leasing and renewal bonuses available.

Job Type: Full-time

Required experience:

  • Leasing or sales: 1 year

  • Customer service: 2 years

Required education:

  • High school or equivalent

Job Location:

  • Mobile, Alabama

Required license or certification:

  • Valid driver license


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