Hotel Front Desk Agent
Up to Par Management Lexington, VA BOE
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Front Desk Agent

Looking for a "hands-on" role in a fast-paced environment? Are you interested in working for a great company? Then you may be a terrific fit for our Front Desk Agent position.

Posting Overview

We are seeking a professional positive and enthusiastic individual for the position of full time or part-time Front Desk Agent at the Robert E. Lee Hotel. This person will work with other high-quality professionals and will be primarily responsible for assisting and facilitating reservations and providing exceptional guest service.

Job Title

Front Desk Agent

Location Name

Robert E. Lee Hotel

City

Lexington

State

VA

Responsibilities

  • Monitor guest accounts and post charges
  • Register guests and assign them a guest room
  • Compute bills and collect payments from guests
  • Make and confirm reservations over the phone and online
  • Answer the phone and operate the telephone switchboard
  • Maintain responsibility for safekeeping and issuance of keys
  • Be informed of all events taking place at the hotel on a daily basis
  • Greet and welcome all guests in a professional and hospitable manner
  • Review accounts and charges with guests during the checkout process
  • Issue room keys and help guests transport their luggage to their rooms
  • Attend mandatory company and/or departmental meetings and training
  • Receive and expedite all guest messages, faxes, packages, and mail received
  • Keep in contact with housekeeping to keep accurate records of room status
  • Contact housekeeping or maintenance staff when a guest reports a problem
  • Maintain working knowledge of all rates, packages, and booking restrictions
  • Verify customers' credit, and establish how the customer will pay for their bill
  • Keep records of room availability and guests' accounts using the specified POS
  • Professionally handle guest complaints and solve problems as swiftly as possible
  • Maintain a thorough working knowledge of the hotel property management system
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Record guest comments or complaints, referring customers to managers as necessary
  • Handle all lost and found inquiries efficiently and professionally, following proper guidelines
  • Maintain full knowledge of all parking options and charges, always offering luggage assistance
  • Provide effective service by Interacting with guests in a respectful, cheerful, and polite manner
  • Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished
  • Make special deliveries to guest rooms with gift baskets, champagne, and other special ordered food and beverage items
  • Know all safety and emergency procedures, including handling of emergency phone calls and what to do in an emergency situation
  • Answer inquiries pertaining to hotel services, registration of guests, and directions to area shopping, dining, entertainment, and attractions
  • Keep a log of all maintenance problems and inform housekeeping and maintenance staff of said problems
  • Perform other duties as assigned

Requirements

  • Ability to lift 30 lbs.
  • Ability to work on a computer
  • Ability to stand for eight hours
  • Must be able to work Sundays
  • Customer-oriented and friendly
  • Must have intermediate computer skills
  • Ability to bend frequently during a shift
  • Prioritization and time management skills
  • Practice and observe all safety procedures
  • Ability to maintain room inventory on POS
  • Working quickly without compromising quality
  • Must be available to work weekends and holidays
  • Ability to processes credit card transactions on a credit card terminal
  • Ability to work with little supervision and maintain a high level of performance
  • Ability to answer phones and transfer calls using the main telephone switchboard

Benefits

Our full-time associates can enjoy access to Medical, Dental, Vision, Life, and Long-Term Disability Insurance, as well as paid time off.

All associates have access to the following voluntary benefits at discounted rates:

  • Pet Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Auto and Home Insurance
  • Hospital Indemnity Insurance
  • Group Universal Life Insurance

EEO Statement

We are proud to be an EEO/AA employer M/F/Disabled/Veterans.

About the company

Iconic architecture, a thriving social scene, beautifully landscaped spaces and an array of top-notch services. Up to Par Management LLC selects only the most passionate and skilled hospitality professionals. Up to Par Management LLC is a premier management company creating lifetime memories for its members, guests, and associates through its profitable clubs, hotels, value-added services, and community relationships.

Up to Par exists to create success for its clubs and hotels through a philosophy of continuous improvement, operational excellence and flawless execution achieved through a culture of financial discipline, safety, and community and environmental stewardship that develops and delivers innovative solutions for its customers, while providing a dynamic and challenging environment for its associates.

Other

Please note the job responsibilities listed are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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Up to Par Management endeavors to make https://utpmanagement.easyapply.co/job/front-desk-agent-97 accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Brittany Wright/Human Resource Manager/Human Resources at (540) 464 - 4653 or careers@uptoparmanagement.com