Are you a medical administrative professional who enjoys
working with kids and families, and who is ready to have fun at work? Then come
to work with The Children’s Therapy Center!
The Children’s Therapy Center, a leading provider of
children’s therapy services, is currently seeking a Front Desk Assistant to
join us at our Fredericksburg, Virginia pediatric outpatient center. This is an
excellent opportunity to work with a great team and help to make a positive
difference in the lives of children!
The preferred candidate will have experience working in a Medical
Front Desk role or related customer service role and should enjoy working
around children and individuals who have disabilities. As a Front Desk Assistant,
you are one of the first individuals our families and patients make contact
with, so having pride in customer service and satisfaction is extremely
important. Candidates should have
excellent organizational and communication skills, and experience with
insurance verifications, insurance authorizations, understanding of primary and
secondary insurances, and referrals is preferred.
The schedule will be 40 hours per week and will include a
mix of day, evening, and Saturday hours.
Mondays: 7:30am - 4:30 pm
Tuesdays: 11:00am - 7:30pm
Wednesday: 7:30am - 4:30pm
Thursday: 7:30am - 7:30pm
Friday: 7:30am - 2:30pm
Saturday: One- Two per month from 7:30am - 4:30pm
Responsibilities include, but are not limited to:
- Greeting all patients, families, and visitors who enter the
office. This includes assisting patients with paperwork and collecting
demographic information, reviewing family guide and policies with families,
reviewing patient’s insurance benefits with the family, and collecting copays
and outstanding fees.
- Assisting the FDC in completing the new patient intake
process. This may include completing intake forms, scheduling patients using
our insurance guide, verifying insurance information and setting up the
- Assisting patients when finished therapy by reminding them
of their next appointment date and referencing authorization period.
- Competing next day appointment process.
- Assisting the FDC maintain up to date and correct insurance
information on all patients.
- Assisting with the upkeep of the front desk area and
waiting room, as well as helping with end of day responsibilities such as
taking out the trash and closing the office.
The Theraplay Family of Companies now includes Austill’s
Educational Therapy Services, Positive Steps Therapy, AOT, Inc, Fleming
Therapy, and The Children’s Therapy Center. This allows us to work with
children, to help them maximize their potential, in over 30 pediatric
outpatient centers, in schools, and in homes throughout Pennsylvania, New
Jersey, Delaware, and Virginia.
The Children’s Therapy Center is an EEO employer - M/F/Vets/Disabled