Medical Front Desk Assistant


Are you a medical administrative professional who enjoys working with kids and families, and who is ready to have fun at work? Then come to work with The Children’s Therapy Center!

The Children’s Therapy Center, a leading provider of children’s therapy services, is currently seeking a Front Desk Assistant to join us at our Fredericksburg, Virginia pediatric outpatient center. This is an excellent opportunity to work with a great team and help to make a positive difference in the lives of children!

The preferred candidate will have experience working in a Medical Front Desk role or related customer service role and should enjoy working around children and individuals who have disabilities. As a Front Desk Assistant, you are one of the first individuals our families and patients make contact with, so having pride in customer service and satisfaction is extremely important.  Candidates should have excellent organizational and communication skills, and experience with insurance verifications, insurance authorizations, understanding of primary and secondary insurances, and referrals is preferred.

The schedule will be 40 hours per week and will include a mix of day, evening, and Saturday hours.

Mondays: 7:30am - 4:30 pm

Tuesdays: 11:00am - 7:30pm

Wednesday: 7:30am - 4:30pm

Thursday: 7:30am - 7:30pm 

Friday: 7:30am  - 2:30pm

Saturday: One- Two per month from 7:30am - 4:30pm


Responsibilities include, but are not limited to:

  • Greeting all patients, families, and visitors who enter the office. This includes assisting patients with paperwork and collecting demographic information, reviewing family guide and policies with families, reviewing patient’s insurance benefits with the family, and collecting copays and outstanding fees.
  • Assisting the FDC in completing the new patient intake process. This may include completing intake forms, scheduling patients using our insurance guide, verifying insurance information and setting up the evaluation.
  • Assisting patients when finished therapy by reminding them of their next appointment date and referencing authorization period. 
  • Competing next day appointment process.
  • Assisting the FDC maintain up to date and correct insurance information on all patients.
  • Assisting with the upkeep of the front desk area and waiting room, as well as helping with end of day responsibilities such as taking out the trash and closing the office.


The Theraplay Family of Companies now includes Austill’s Educational Therapy Services, Positive Steps Therapy, AOT, Inc, Fleming Therapy, and The Children’s Therapy Center. This allows us to work with children, to help them maximize their potential, in over 30 pediatric outpatient centers, in schools, and in homes throughout Pennsylvania, New Jersey, Delaware, and Virginia.

The Children’s Therapy Center is an EEO employer - M/F/Vets/Disabled
By clicking the button, I agree to the GetHired Terms of Service member? Login to Apply