Service Advisor
Cornerstone Auto Group LLC Elk River, MN $4000 - $6000+ total compensation per month, includes base plus commission
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Cornerstone Auto Group is a local family-owned business that has been around for over 50 years.  We make customer and employee relations our top priority. We are looking for team players that can embrace our customer service philosophy and ensure we continue to provide unparalleled customer service.  In 2018 & 2019, Cornerstone was named one of the National Standard Top Workplaces by the Star Tribune.  We are looking for a Service Advisor to join our team at the Ford/Chrysler dealership in Elk River, MN.

Benefits that are offered:

  • Medical and Dental Insurance with corporate match
  • Paid Life Insurance
  • Vision insurance
  • Accident and Critical Illness
  • Short and Long Term Disability
  • Supplemental Life Insurance
  • Employee Assistance Program
  • HSA with a corporate contribution
  • 401K with corporate match
  • Paid Training
  • Wellness Program with Fitness Discounts
  • Vehicle, Parts and Service Discounts
  • Employee Discounts and Perks

Primary duties will consist of but not limited to:

  • Greet customers in a timely, friendly manner and obtain vehicle information
  • Answer incoming service calls regarding work in progress and customer concerns; return customer calls promptly when unavailable to answer
  • Maintain the highest degree of customer satisfaction standards and handles customer complaints with integrity
  • Notify technicians of incoming work
  • Explains the work performed and the repair order charges to the customer
  • Establishes promised time, checks on progress and contacts the customer regarding any changes in the estimate or promised time
  • Maintain a professional appearance

Education and/or Experience:

  • High School Diploma or equivalent
  • Experience with Auto Part Sales - preferred
  • Experience with a busy shop - preferred

Qualifications and Requirements:

  • Current, valid Driver’s License with a driving record that meets insurance company standards
  • Willing to submit and the ability to pass a pre-employment driving, background check, and drug screen
  • Excellent communications skills, both verbal and written
  • Detail-oriented and a strong work ethic
  • Ability to work in a fast-paced work environment
  • Ability to lift 50 pounds
  • Must be able to work flexible hours, including evenings until 8 PM

Our Values: We value our relationships; We do what’s rights, what’s honest; We aim for excellence; We listen to really understand; We take action; We show respect; We work as teams; We strive to improve, learn; We greet each day with gratitude; We celebrate what we do together.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.  

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