Membership Services Representative (Full Time Evenings and Weekends)

Position Overview 

Hours - Sat/Sun - 6:45AM to 3:15PM & Mon/Tues/Wed - 1:45pm to 10:15pm
Thursdays and Fridays off

Wage - $16.00 an hour. 

The Membership Sales Team role is to achieve Branch membership sales targets, Branch retention goals, and provide exceptional service to members and guests of the YMCA. 

Responsibilities:

Reporting directly to the Manager of Membership Services, the Membership Services Representative is responsible for:  

• Providing a welcoming and positive atmosphere for all members, guests, staff, and volunteers  

• Greeting each member, potential member, guest, staff, and volunteer promptly and courteously when they visit the YMCA in person or call over the phone  

• Providing accurate information on our memberships, facilities, programs, camps, and courses  

• Performing clerical duties and sales transactions involving cash, cheque, credit card, etc., ensuring care and accuracy.  

• Working towards and achieving personal and team sales targets  

• Performing all duties of a Membership Sales Representative in an exemplary manner as required by work volumes and scheduling needs  

• Registering members, customers and facility users for YMCA memberships, programs, camps, and courses 

• Responding and exerting care of concerns from members and forwarding to the appropriate department  

• Maintaining the safety and security of members and participants by adhering to YMCA child protection, health & safety, and PCI policies and procedures  

• Possessing a “Can Do” approach, and actively looking to help and assist members and guests 

• Maintain daily membership account receivables 

• Daily administrative administration work 

• Assist Membership Manager with daily membership audits 

• Other full time staff duties as assigned by Member Manager 

Qualifications 

• Criminal Reference Check (CPIC) issued no more than 6 months preceding start date, with results acceptable to the YMCA of Saskatoon.