The Community Services Coordinator facilitates the delivery of education, referral, and support services to volunteers, parents, caregivers, students, and the public by maintaining a robust volunteer program, performing intake and scheduling services; partnering with leading academic institutions to provide dynamic, and community-based service-learning experiences for student interns.
1. Volunteer Service Support
ï‚§ Develop and implement strategies to recruit & screen volunteers and interns for all programs.
ï‚§ Establish and sustain leadership positions for volunteers, Parent Leaders, and service participants by, in part, developing a unique process for program participants to transition over time into volunteer positions within the agency as appropriate.
ï‚§ Recruit and coordinate donor gifts for program participants and plan agency-wide volunteer recognition events.
ï‚§ Seek out funding sources and assist with grant writing, as necessary.
2. Direct Services
ï‚§ Responsible for scheduling program orientations using agency calendar and database.
ï‚§ Track all caller information electronically through internal database.
ï‚§ Coordinate regular orientations and on-boarding training for interns and volunteers.
ï‚§ Assist with providing coverage on the 24-hour Parent Helpline.
ï‚§ Provide callers education and referrals by means of telephone, email, electronic chat responses, and in person.
ï‚§ Jointly with the caller, identify community resources, internally and externally, that would help meet client needs.
3. Community Coalition Building
ï‚§ Generate partnerships with corporations and civic organizations to develop â€œpoolsâ€ of potential volunteers.
ï‚§ Advance unique partnerships with universities, colleges, non-profits, and the business community that support the professional development of staff, volunteers, interns, and Parent Leaders.
4. Administration and Data Collection
ï‚§ Devise methods for tracking volunteer efforts and standardizing volunteer records.
ï‚§ Recommend annually a budget to support program activities and services.
5. Other duties
ï‚§ Work in a cooperative and professional manner with staff, Board members, and donors.
ï‚§ Assist with department tasks as needed.
ï‚§ Bachelor's degree in behavioral sciences (Social Work, Psychology, Sociology, Mental Health, Nursing, and Education).
ï‚§ Have at least 3 years of experience working in a non-profit field, with at least 1 year of supervisory experience.
ï‚§ Working knowledge of community resources.
ï‚§ Program development/implementation experience.
ï‚§ Experience working with volunteers from various backgrounds including interns, professionals, donors, and community members.
ï‚§ Must work flexible hours, including weekends and evenings.
ï‚§ Must be prepared to travel to various program sites, and various communities.