Community Volunteer and Services Coordinator

The Family Tree Baltimore, MD $50000.00 to $55000.00 per year


The Community Services Coordinator facilitates the delivery of education, referral, and support services to volunteers, parents, caregivers, students, and the public by maintaining a robust volunteer program, performing intake and scheduling services; partnering with leading academic institutions to provide dynamic, and community-based service-learning experiences for student interns.


1. Volunteer Service Support  

 Develop and implement strategies to recruit & screen volunteers and interns for all programs.

 Establish and sustain leadership positions for volunteers, Parent Leaders, and service participants by, in part, developing a unique process for program participants to transition over time into volunteer positions within the agency as appropriate.

 Recruit and coordinate donor gifts for program participants and plan agency-wide volunteer recognition events.

 Seek out funding sources and assist with grant writing, as necessary.

2. Direct Services  

 Responsible for scheduling program orientations using agency calendar and database. 

 Track all caller information electronically through internal database. 

 Coordinate regular orientations and on-boarding training for interns and volunteers.

 Assist with providing coverage on the 24-hour Parent Helpline. 

 Provide callers education and referrals by means of telephone, email, electronic chat responses, and in person.

 Jointly with the caller, identify community resources, internally and externally, that would help meet client needs.

3. Community Coalition Building  

 Generate partnerships with corporations and civic organizations to develop “pools†of potential volunteers.

 Advance unique partnerships with universities, colleges, non-profits, and the business community that support the professional development of staff, volunteers, interns, and Parent Leaders.

4. Administration and Data Collection  

 Devise methods for tracking volunteer efforts and standardizing volunteer records.

 Recommend annually a budget to support program activities and services.

5. Other duties  

 Work in a cooperative and professional manner with staff, Board members, and donors.

 Assist with department tasks as needed.


 Bachelor's degree in behavioral sciences (Social Work, Psychology, Sociology, Mental Health, Nursing, and Education).


 Have at least 3 years of experience working in a non-profit field, with at least 1 year of supervisory experience.

 Working knowledge of community resources.

 Program development/implementation experience.

 Experience working with volunteers from various backgrounds including interns, professionals, donors, and community members.


 Must work flexible hours, including weekends and evenings.

 Must be prepared to travel to various program sites, and various communities.

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