Call Representative/CSR - Ebensburg PA

Customer Service Representative (CSR)

About Us

For over three generations, Pro Disposal Inc. has proudly served Central Pennsylvania with reliable, high-quality waste management and recycling services. What began as a small, family-owned operation has grown into a trusted regional provider serving over 100,000 customers weekly across nine counties. With more than 75 trucks on the road daily, we are committed to dependable service, environmental responsibility, and exceptional customer care. As we continue to grow, Pro Disposal is investing in new facilities and expanding our fleet with modern, state-of-the-art trucks -- including the addition of electric vehicles to support out "Go Green" mindset. We also leverage advanced technology both in our trucks and within our every-day office operations to improve efficiency and provide faster, more effective service to our customers!

Benefits

• Health, Dental, and Vision Insurance
• Aflac (Supplemental Insurance)
• 401(k) with 4% Employer Match
• Paid Time Off (PTO)
• Free trash pickup within service area
• Full-time, stable employment

Schedule

• Full-Time (up to 40 hours/week)
• Monday – Thursday: 8:00 AM – 4:30 PM
• Friday: 8:00 AM – 4:00 PM
• Location: Ebensburg, PA

Responsibilities

• Answer high-volume inbound calls (60-80+ daily) and resolve customer issues
• Respond to customer emails (20+ daily) and voicemail messages
• Assist walk-in customers in a professional and timely manner
• Set up new residential customer accounts accurately
• Process payments and maintain accurate records
• Dispatch service requests and generate work orders
• Coordinate with internal teams for customer needs
• Maintain call logs, files, and system updates
• Follow up with customers to ensure satisfaction
• Troubleshoot service issues and provide solutions
• Communicate effectively with team members and management

Qualifications

• 2+ years of customer service or office experience
• Strong computer skills (Microsoft Office and data entry)
• Excellent communication and multitasking abilities
• High school diploma required (additional education a plus)
• Waste industry experience preferred

Additional Information

• Full-Time, Non-Exempt position
• Reports to Office Manager
• Must be able to sit for extended periods and occasionally lift up to 20 lbs
• Must handle confidential information with professionalism