Program Manager_Arukah Respite Center

Job Summary:

The Respite Care Program Manager operates under the direction of the Executive Team. The Respite Center is a step-down respite facility, welcoming patients previously recovering from surgeries, long-term treatments, and other ailments at one of our local healthcare organizations.  As the Respite Center Program Manager, you will be directly involved in managing the social environment of the Respite Center and providing supportive client-focused interventions. You will also help coordinate client activities, be the point person for volunteers at the Respite Center, follow up on the discharge plans started by the appropriate healthcare organization, and coordinate with their clinical staff to ensure a comfortable and safe environment. 

Minimum Education/Experience Required:

• Bachelor’s degree in Social Work or related field and/or equivalent experience in the field of non-profit case management, social work/or a combination of college level school work and relevant experience.

The ideal candidate will have experience with nonprofit organizations in a supportive role such as social work and case management. The candidate will have relevant experience working with Microsoft Office programs such as Outlook, Excel and Word as well as having some office/business management experience.  Candidates in the following fields will be highly considered: Education (Teachers at all levels); Behavioral Health Social Work/Case Management; Hospital Social Work/Case Management; Physician Practice Management.

Physical Requirements of Position:  Standing :  About half the time
Walking:  Frequently
Sitting:  Occasionally
Talking or listening:  Frequently
Stoop, kneel, bend:  Occasionally
Reach with hands/arms:  Occasionally
Typing/data entry:  Frequently
Maximum weight to be lifted: 50 pounds
Equipment Used: Telephone, computer, copier, printer, fax machine, internal client database, and Microsoft Office programs

Essential Job Functions:·        

·         Conduct initial intakes and orientation to the Respite center, building trust and rapport with new visitors to encourage further engagement

·         Collect demographic, outcome, and other relevant data required for HMIS, grant funding, and annual reports

·        Complete required documentation, including but not limited to: intake forms/assessments, individual support plans, case notes, data collection, etc.

·        Provide mental health support services to clients

·      Receive crisis calls from persons served

·         Assist with basic living skills

·         Provide services, such as general treatment support and service coordination for necessary mental health, housing, and other applicable services through appropriate agencies in a timely manner

·         Establish and maintain necessary professional relationships with other community resources, agencies, service providers, and other referral type outreach as directed by supervisor

·         Ensure client safety

·         Monitor client self-administration of medications

·         Complete client case notes detailing observations and interventions

·         Attend all team meetings as scheduled

·         Assist in tracking program deliverables and billing

·         Assist in chart management and creation in Electronic Health Record, HMIS, and Community Health Record (CHR),

·         Process and follow up with referrals for Respite Center

·         Troubleshoot technical problems and coordinate maintenance: copier, fax, computer, telephone, printer, etc.

·         Oversee supply ordering, receiving, and inventory organization

·         Develop protocols for record keeping, administrative protocols and general office tasks

·         Communicating regularly with Program and Building Managers when you are away from your desk and support needed to monitor the front door

·         Perform general office tasks including mail distribution, copy/print services, office maintenance, receiving packages

·         Assist program managers and directors in scheduling meetings, events, staffing, and staff shadowing

·         Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.

·         Respond to emergencies in an appropriate and professional manner.

·         Resolve individual conflicts and disputes between volunteers, staff and clients in a respectful and solution based manner

·         Ensure the provision of linens and cleaning supplies to respite bed providers (i.e., washing, drying, folding, bagging, carrying and delivering).

·         Ensure that the respite sites provide dinner to clients.

·         Perform all other duties as assigned by immediate supervisor or other member of the management team.

Soft Competencies, Skills and Abilities

·         Always maintains a professional and positive attitude during day to day Mission activities.  Strives to provide a positive cultural environment for co-workers, clients and customers.

·        Practices stewardship by taking ownership of one’s duties and responsibilities and does not waste or destroy Company assets and/or properties.

·         Exemplifies teamwork and the ability to always work well with others.  Must have the ability to form effective working relationships with supervisors, subordinates, other staff members, and the public.

·         Exemplifies motivation to perform at his/her very best every day and puts forth an effort to motivate others to be at their very best.

·         Demonstrates good communication and interpersonal skills and is able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.  

·         Exemplifies safety mindfulness during all Mission related activities by always utilizing and/or wearing any and all required safety equipment, always looking for ways to improve organizational safety, and ways to avoid accidents and/or injuries.

·         Demonstrates the ability to manage conflict in a constructive manner.  Has the ability to deal with problems involving several concrete variables in standardized situations

·         Ability to read and comprehend general instructions, short correspondence, and memos.  Has the ability to write general correspondence. 

·         Demonstrates commitment to co-workers, customers, clients and the Mission by maintaining regular job attendance and punctuality.   

·         Always exemplifies a neat, clean and professional appearance and hygiene.

·         Demonstrates the ability to maintain strict confidentiality of Mission business affairs and operations.

* Demonstrates basic knowledge of computer operations and software.