Patient Care Coordinator
Job Overview
The Patient Care Coordinator (PCC) plays a critical role in ensuring home care clients receive timely, consistent, and high-quality services. This position serves as the main point of contact between clients, caregivers, service coordinators, and internal teams, supporting daily scheduling, coordination, and communication. This role requires strong organization, urgency, and the ability to manage multiple priorities in a fast-paced healthcare environment.
Key Responsibilities
Coordinate and maintain caregiver schedules to ensure client coverage
Communicate with clients, families, caregivers, and service coordinators
Monitor open cases and assist with staffing needs and schedule changes
Handle call-outs, last-minute coverage issues, and escalations
Maintain accurate documentation and notes in internal systems
Support onboarding readiness by confirming caregiver availability and compliance
Collaborate closely with Recruitment, Coordination, and Management teams
Ensure professionalism, confidentiality, and compliance at all times
Qualifications
Prior experience in home care, healthcare coordination, scheduling, or case management preferred
Strong communication and problem-solving skills
Ability to work under pressure and manage urgent situations
Excellent organizational and multitasking abilities
Comfortable using computer systems, spreadsheets, and scheduling tools
Bilingual (English/Spanish) a plus
Reliable, detail-oriented, and team-focused
What We’re Looking For
Someone who understands that home care is time-sensitive
A professional who stays calm, organized, and solutions-focused
A team player who communicates clearly and follows through
Why Join All American Home Care
Supportive team environment
Opportunity for growth within healthcare operations
Meaningful work making a direct impact on patient care
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