Payroll Support Specialist
SmartLinx Solutions North Charleston, SC base salary
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SmartLinx Solutions, LLC, an industry leader in Labor Management suite for the health care industry. SmartLinx Solutions, LLC is a fast growing and dynamic company looking for a professional to be responsible for assisting in supporting the WorkLinx suite.

SmartLinx is seeking a talented and highly motivated Payroll Support Specialists in our Charleston, SC office to join our team and help our customers. Do your friends and family affectionately call you a geek? Are you THE “go to” person for gnarly technical problems? Do you get a thrill helping others? Come join us!

A Day in the Life of a SmartLinx Support Specialists:

This is a “roll-up-your-sleeves and work hard with a team of passionate people” type of position. As a SmartLinx Payroll Support Specialist, you will support customers who utilize our highly-customizable Labor Management software. You will use advanced troubleshooting techniques to address customer concerns ranging from basic questions to critical/time-sensitive issues. You will instill confidence in our customers, build their trust in SmartLinx as a valued partner and have a significant impact on our customers’ experience with our product through effective engagement and timely issue resolution.

Duties and Responsibilities:

  • Maintain high customer satisfaction with primary focus on providing the best customer support
  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
  • Apply SQL knowledge to resolve complex technical issues and developing innovative solutions.
  • Track and document inbound support requests and ensure proper notation of customer problems or issues
  • Document problems and solutions to train fellow team members on how to properly address customer or product issues
  • Stay abreast of current technology in products, design changes, and new products offered
  • Escalate issues, as necessary, to the correct departments/individuals
  • Fully understand and enforce the company’s strict security guidelines
  • To meet the needs of our customers, occasional afterhours, weekend, and holiday work will be required

Qualifications:

  • Bachelor’s degree in Business, Computer Science, Information Systems or related major or comparable education and work experience
  • Experience with payroll processing, payroll best practices, and payroll software
  • Knowledge of payroll regulatory reporting design and requirements including W2, Form 941, Form 940, etc.
  • Familiarity with payroll deductions and benefits, including garnishments, child support, 401k, etc.
  • Working knowledge of Microsoft Excel formulas, pivot tables, vlookup, and file formatting
  • Familiarity with wage computation, direct deposit, ACH transmission, and general ledger reporting
  • Ability to query and update MS SQL database tables and troubleshoot MS SQL stored procedures
  • Extremely motivated individual who is passionate about their work and helping our customers achieve success
  • High level performer who excels in both a team and individual environment
  • Ability to perform in a demanding environment, meeting all defined performance metrics and key performance indicators
  • Exceptional verbal and written communication skills
  • Ability to clearly communicate customer’s needs to technical support staff, and communicate case details to customers and/or management
  • Experience with technical troubleshooting skills, including research of software application errors and issue re-creation
  • Excellent analytical and logical skills
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