After Hours Travel Consultant
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CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Our proven business strategy combines personalized service with client-facing technology for an impressive return on your investment. CTM is an ASX:200 corporation, with current market capitalization exceeding $1 billion. 

Our Denver headquarters established the CTM brand in North America in 2012 and through the CTM growth model we are now a Top Ten TMC in North America with more than 20 offices coast-to-coast. We are a family of locally-empowered entrepreneurial professionals underpinned by the power and scale of a global technology disrupter.

The company employs over 750 FTE in North America and 2,200 FTE staff globally and maintains a global administrative base in Australia. CTM thinks globally, but acts locally by serving clients in 82 countries, including owned operations across Australia, Asia, North America, Europe and New Zealand. 

CTM s looking for experienced corporate travel agent for our After Hours team. . Must know Sabre and be very flexible on hours. All agents work on multiple accounts and must have exceptional customer service skills. We pride ourselves on our teamwork. This is a virtual postion.  Candidates must have:

  • Proven ability to create travel arrangements including air, hotel and ground transportation. For international department at least 80% of transactions will be multi-segment, multi-destination international itineraries.
  • Understanding and expertise in travel requirements, i.e. visas, passports and immunization requirements; excellent communication skills and follow through required to advise clients of those requirements.
  • Strong working knowledge and understanding ol pricing rules, exchange transactions and procedures.
  • Operate with discretion within well defined policy, regular managerial review.
  • Utilize preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
  • Follows company procedures, guidelines and standards in building PNRs, utilization of tools, productivity, accuracy of work, and attendance.
  • Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
  • Adheres to standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
  • Performs other duties as assigned.

     

Position Requirements:


  • Industry knowledge and reservation skills
  • Top notch customer service and technical skills
  • Flexibility and adaptability; ability to thrive under pressure
  • Sabre experience preferred

CTM offers a full benefits package including health,dental, 401k with match and more.

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