Insurance Premium Payment Associate - Hybrid Contract Opportunity

Insurance Premium Payment Associate (Hybrid)

We are seeking an Insurance Premium Payment Associate to support insurance payment operations within a Sentara facility. This is a non-clinical role with no patient care involved.

Key Responsibilities

• Answer a high volume of inbound calls (approx. 99% of the role)

• Assist members with insurance premium payments, rates, and billing inquiries

• Process and document payments accurately in the system

• Route calls to appropriate departments

• Provide professional, high-quality customer service

• Multitask by talking, typing, and navigating dual monitors simultaneously

Requirements

• High School Diploma or GED

• 1+ year of customer service phone experience (call center preferred)

• Strong computer and multitasking skills

• Clear, professional communication

• Ability to work from home with reliable internet and a quiet workspace

Additional Details

• Hybrid position after training (up to 4 days remote per week)

• Experience with insurance payments or billing preferred

• New systems include QNXT and WiPro (SLP)

  
  

  
  

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