Toy Ambassador – FAO Schwarz Flagship Store
Story so far Founded in 1862, F.A.O Schwarz is one of the oldest and most
iconic toy retailers in the world. Frederick August Otto Schwarz dreamed of a
marvelous, bountiful emporium full of extraordinary, one-of-a-kind toys from
all over the world. His dream became a reality, and as one of America’s oldest
brands, we have provided this wonder to families for more than 150
Vision is that we passionately curate an ever-evolving World of Wonder brought
to life through our extraordinary people, experiences, and products to create
everlasting memories for all.
drive quality and innovation, offering one-of-a-kind playthings and creating
cherished memories for generations of children. We are more than a toy
store. We are a place where toys come to life.
have mastered the art of showmanship and grand merchandising, and we are
pioneers of crafting the concept of in-store experiences which are driving the
future of retail today.
Do what you love and love what you do.
Make the first move.
Do the right thing, even when no one is looking.
Support each other, win as a team.
Roll with the Punches!
Be BOLD and go BEYOND.
a Toy Ambassador you are responsible for providing exceptional customer service
in all areas of the selling floor. You are also responsible to ensure that customers
can find what they are looking for and that all brand and store standards are
maintained throughout the store. The role of a toy ambassador is also to ensure
that all items are in-stock and store appearance and safety standards are
maintained. As a Toy Ambassador you are responsible for delivering amazing
customer experiences by engaging with each customer.
Responsibilities and Expectations
customer service to customers.
Actively engaging with
customers and attentive to all customer needs.
Work in all zones in the store to ensure sales floor is
in-stock, clean and organized.
Stock shelves on the salesfloor when needed.
Execute changes as it relates to merchandising and price
Support the front end with assisting with cashier transactions
and send sales.
Create amazing experiences to customers.
Demonstrate and model selling skills.
Ensure full understanding of all products and experiences;
displays products and explain the features to customers.
Follow all company policies and procedures.
Must be able
to speak professionally and be professionally silly.
Promote a fun, energized
and comfortable atmosphere for customers.
creative problem-solving skills to drive customer service.
all safety and compliance guidelines.
Customer service experience in a
Ability to move and/or lift push
and pull over 25 pounds.
A sense of whimsy, a nostalgia for toys, and a fondness for the FAO
Excellent collaboration, communication, time management,
adaptability, drive for results, influence for impact, analytical, and
Proven ability to lead and remain
positive, resilient, adaptable, and succeed in a fast paced, public facing
Must be able to work, days, nights,
The job description and
other aspects of the job listed on this job posting should not be construed to
contain every function/responsibility that may be required to be performed by
an associate in this job. Associates are required to perform other related
functions as assigned.
Why You Should Work for Us
encourage a sense of whimsy, wonderment, play, and an engaging and theatrical environment.
never treated like a number or task; you’ll look forward to coming to
work every day to see your friends.
opportunities are everywhere.
Schwarz is an equal opportunity employer and
complies with all applicable federal, state, and local fair employment
practices laws. FAO Schwarz strictly prohibits and does not tolerate
discrimination against employees, applicants, interns, or any other covered
persons, on the basis of age, race, color, religion, creed, national origin
including ancestry, ethnicity, sex including pregnancy, gender identity, and
transgender status, gender, physical or mental disability, including gender
dysphoria and similar gender-related conditions, alienage or citizenship
status, military status, including past, current, or prospective service in the
uniformed services, genetic information, predisposing genetic characteristics,
marital status, partnership status, domestic violence victim status, familial
status, actual or perceived sexual orientation, unemployment status, caregiver
status, credit history, salary history, or any other category protected by
applicable federal, state and local laws, with respect to hiring, promotion,
discipline, firing, compensation, benefits, or other terms, conditions or
privileges of employment.
need a reasonable accommodation in the application or hiring process, or during
the course of your employment, please contact Site Human Resource Manager or
Flagship Store Director at firstname.lastname@example.org.