Room Attendant
Courtyard Kennesaw Kennesaw, GA $10/hr
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Job Summary:

The Room Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner by maintaining a clean and attractive guest room in a timely manner while following standards and safety/security procedures. To provide service to guests by receiving and delivering guest orders and collecting payment for such items.

Responsibilities

  • Must be able to convey information and ideas clearly, both oral and written.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

Duties and Functions:

  • Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.
  • Properly clean and stock all guest rooms in accordance to hotel Brand and Peachtree Hotel Group standards within the allotted time (15 minutes for stay overs and 30 minutes for checkouts).
  • Complete all pre-cleaning duties including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
  • Remove trash and dirty linen from all guest rooms on a daily basis.
  • Report and lost and found items to Executive Housekeeper immediately.
  • Keep all hallways, public areas and closet clean, neat, swept and vacuumed.
  • Report all guest-borrowed items (i.e. iron/board, hairdryer, etc.) to Houseman for a safe return back to Executive Housekeeper.
  • Report maintenance repairs immediately to Executive Housekeeper and/or Chief Engineer.
  • Perform other duties as requested by management.

 Education and Experience:

  • High School Diploma or GED certificate is preferred.
  • Previously hotel housekeeping experience preferred.
  • Ability to be on your feet throughout the entire shift.
  • Ability to work mornings, nights, weekends and holidays as dictated by hotel business levels.
  • Must be able to convey information and ideas clearly, both oral and written.
  • Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Courtyard Kennesaw is an EEO employer - M/F/Vets/Disabled
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