Membership Services Representative
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Cross Gates Family Fitness is an industry leader for large multi-purpose health clubs. We serve our community with more than treadmills, we have state of the art aquatics and fitness programs, basketball facilities, and the latest technology in every kind of fitness training. We are a family club and emphasize health and fitness for all ages. We are locally owned and operated and have been changing lives for over 35 years.


We’re looking for a fun and friendly individual who genuinely enjoys being around people, has a positive attitude towards health and fitness and can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to members’ needs.


Qualities:
  • Team player

  • Understands the value of a Healthy Lifestyle

  • Goal oriented

  • Great personality

  • Energized being around people


Job Description:
  • Find and acquire new members

    • Greet and tour prospective members around the facility

    • Attend community events to promote awareness and build community relationships

    • Call, email, and text prospective members through their lifecycle

  • Integrate new members into a healthy lifestyle at Cross Gates Family Fitness

    • Invite members to attend various company events

    • Enroll members in consultations with certified trainers

    • Motivate members along their journey to building healthy habits


  • Identify the desired results of members and help them achieve those

  • Assist existing members with ongoing questions, concerns and opportunities to try new activities

    • Help members with various account changes

    • Update any info required for their membership.


Compensation:
  • Salary plus Team Bonuses

  • Annual Range - $40,000 - $50,000


Benefits:

Complimentary membership, employee discounts, wellness program, 401K and insurance benefits included with employment.
CROSS GATES FAMILY FITNESS is an EEO employer - M/F/Vets/Disabled
 
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