Senior Banking Operations Specialist

RESOURCE BANK

Senior Banking Operations Specialist

Position Summary:

This position reports to the Banking Operations & Systems Director in the Banking Operations Department and is responsible for performing duties too varied and diverse to be classified in any specific support occupation.  Position may require learning new systems and performing Banking Operations functions as needed. Occasional use of personal vehicle may be required.

 Essential Functions:

• Assist Manager and Assistant Manager with work related supervision of employees in Banking Operations.
• Provide work related guidance and instruction to employees in Banking Operations.
• Assist Manager with projects, policies, and procedures.
• Review high risk maintenance reports to assure proper maintenance was performed by staff.

• Assist, as needed, in all areas of Banking Operations, including customer identification and authorization, policy adherence, and general support. 
• Review product and account level documents for accuracy, completeness, and adherence to policy.

• Review system reports for various verification and dual control purposes.
• Perform data entry.
• Operate office equipment such as fax machines, copiers, scanners, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
• Learn to operate new technologies as they are developed and implemented.
• All duties assigned.  

Skills & Abilities:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Speaking - Talking to others to convey information effectively.  English and Spanish speaking skills preferred.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Mathematics - Using mathematics to solve problems.

Competencies:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

Working Conditions:

The work for this position is conducted in a back office of our bank and the requirement for travel is limited.  Travel for training may be required from time to time.  This position could require overtime depending on work load, which first must be requested and approved by management.  

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate); Minimum 5 years related banking experience. 5 plus years of management experience preferred.

Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled