IT Technician

PrimeLine Capital Charlotte, NC $35000.00 to $40000.00 per year

Position Summary

At PrimeLine Capital, the IT Technician is expected to display good interpersonal skills as they will be interacting with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems, and implement solutions to them. The duties of an IT technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.

Essential Duties & Responsibilities

  • Provide onsite IT support to over 100 team members in various roles
  • Gathers and prioritizes Information Technology (IT) and communications service issues
  • Resolves or escalates problems to management or outsourced IT for support
  • Documents, tracks, and monitors IT communications, while resolving support requests in a timely manner
  • Generate daily Summary of Activity Report to management
  • Must be eager and willing to learn new technologies and continue to re-energize themselves by taking initiatives and new responsibilities
  • Provide information and/or follow up to any team member support requests in a pro-active manner
  • Provide post support to all technical issues by updating documentation, write up instructions, and procedures

Minimum Qualifications & Education

  • Associates Degree from a two-year college or technical school in Computer Science, Information Management or equivalent
  • Minimum one year experience working with Windows 10, Apple OS, iOS, and Android OS
  • Strong knowledge of Microsoft Office Microsoft 365, and third-party software
  • Working experience with Windows 10, M365 365 Cloud Services including Azure
  • Excellent communications skills, able to interact directly with team members, upper management, and vendors in a professional manner daily

Physical Requirements

  • Must be able to perform the basic life operational support functions of walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions
  • Must possess the visual acuity to prepare and analyze figures, operate a computer terminal, perform mechanical tasks in the computer environment, do extensive reading, and do visual inspections of computer parts and data


Desired Certifications

  • Network +
  • Security+
  • A+
  • MCP
  • MCSA
  • MSCE
  • M365 Fundamentals


About PrimeLine Capital

At PrimeLine Capital, our goal is to attract exceptional performers and to give them the training, tools, and resources to be highly successful. You will be an integral part of developing the business as well as forming the culture of the organization. We want and expect every team member to give the very best of their talent, energy and creativity to the organization. We’re confident that our organization will give you a tremendous amount in return and that you’ll find your role both personally and professionally fulfilling.


PrimeLine Capital, Inc. is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law. PrimeLine Capital, Inc. complies with the law regarding reasonable accommodation for handicapped and disabled employees.

PrimeLine Capital is an EEO employer - M/F/Vets/Disabled
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