DAY SHIFT LEAD

Number of Vacancies: 1

Type of Contract: Temporary

Hours of Work: 37.5 Hours/Week

Compensation: $24.24-$25.21/Hour

Job Code: 3-MCP-2026  

Contract Start Date: TBD

Contract End Date: March 31st. 2027

Department: Housing and Gender Based Violence Support Services

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together.  YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

Coaches and supports staff and service users accessing Carole Anne’s Place and the Safer Use Space programs. Provides daily operations and systems navigation support to front line teams. Applies a gendered harm reduction lens in overseeing anti-racist/anti-oppressive trauma informed practice on the ground in an effort to enhance staff wellness and support service excellence. Provides crisis intervention, problem solving / decision making, shift coordination in coordination with Supervisor / Manager while ensuring adherence to the YWCA’s vision, mission and values.

KEY RESPONSIBILITIES:

·        Responsible for daily support to Carole Anne’s Place and Safer Use Space programs;

·        Supports staff in daily operations, shift planning and coordination, and application and delivery of program guidelines;

·        Collaborates and liaises with Program Supervisors and shelter providers in order to provide support in resolution and reduction of service restrictions;

·        Facilitates on-shift training and resolves staffing issues in tandem with Management team flagging any areas of concern to Program Supervisor for follow up;

·        Provides support, training and coaching to assist the program staff with their assigned duties;

·        Supports the training of new staff in coordination with Supervisor and identifies areas of coaching to support smooth transition into role;

·        Conducts themselves in a professional manner when dealing with clients, members of the community, volunteers, emergency services and staff;

·        Attends and participates in all required meetings;

·        Maintains a presence in the building and clearly communicate the guidelines of the program to service users, members of the community, volunteers, emergency services and staff;

·        Coordinates with other program leads and pass along all required information;

·        Performs various administrative tasks which include: answering phones, relaying messages, data entry, scheduling support and HIFIS integration;

·        Delegates various duties to front line staff, volunteers and peers;

·        Acts as the point person to support staff in navigating and debriefing of emergency situations when on shift;

·        Supports staff in responding and overseeing case management needs of drop-in participants;

·        Works with women in developing safety plans related to violence, addictions and mental health;

·        Ensures that best practices are incorporated at all times and provides recommendations to strengthen policies or processes;

·        Identifies and evaluates risks associated with (members/clients/etc.) and works with Manager to take appropriate action to control risks;

·        Demonstrates and models strong leadership behaviors as a member of the YWCA leadership team;

·        Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements;

·        Nurtures and forms meaningful internal and external working relationships and partnerships;

·        Understands and incorporates emerging trends, leading practices, industry professional standards;

·        Supports YWCA Hamilton mission, vision and values;

·        Perform other duties as required.

WORKING CONDITIONS:

·        Works 37.5 per week (8-hour shifts, five (5) days a week, with a half hour unpaid lunch break) mostly during day shift hours;

·        Often works in high conflict situations requiring resolution and safety planning for clients and staff;

·        Regularly works in emotional charged situations requiring resolution;

·        Work environment may be hostile or violent at times.

QUALIFICATIONS

·        Post-Secondary education in Social Work/Social Services or related field, or equivalent;

·        3-5 years’ experience working with women and gender diverse individuals who are unsheltered living with complex mental health, substance use and trauma;

·        Experience working with marginalized women and gender diverse individuals, and committed to advocating for and empowering women gender diverse individuals;

·        Previous experience providing supervision to staff and / or volunteers an asset;

·        Proven experience in crisis management and de-escalation techniques;

·        Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;

·        Ability to work from a trauma informed practice;

·        Demonstrated ability to integrate anti-racist, anti-oppressive practices within service delivery;

·        Knowledge of social housing and shelter system in Hamilton, and good knowledge of community resources;

·        Excellent verbal and written communication skills, organizational and time management skills;

·        Bilingual English/French or other languages an asset;

·        Must provide a current Vulnerable sector police check or willingness to obtain at own cost;

·        Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;

·        Must be willing to attend and participate in mandatory training such as but not limited to WHMIS, Non-Violent Crisis Intervention Training (NCI) and ASIST;

·        Must be familiar and adhere to the Occupational Health & Safety Act, Workplace Safety Insurance Board Act (WSIA), Human Rights and Employment Standards Act and be willing participate in annual health & safety training provided by the YWCA;

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to jobs@ywcahamilton.org

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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