Guest Service Agent - Four Points by Sheraton Kelowna Airport

The Four Points by Sheraton Kelowna Airport is currently accepting applications for a full-time Guest Service Agent. As a Guest Service Agent, you'll provide exceptional customer service and be responsible for our guest's arrival and departure experience.


What We Offer:

  • Employee discounts on accommodations, dining, and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina);
  • World-wide accommodation and dining discounts with Marriott brands;
  • An excellent work environment, and the opportunity to be a part of the number one hotel in Kelowna, per TripAdvisor.


General Duties and Responsibilities:

  • Always greet guests in a friendly and professional manner according to hotel standards and use guest’s name at every opportunity
  • Perform accurate check in’s and check-outs of guests or groups
  • Make reservations over the phone and in-person
  • Process guest arrivals and departures, including all necessary payments
  • Handle & coordinate room assignments and pre-arrivals
  • Handle guests' concerns with a professional attitude and resolve any issues in a timely manner
  • Handle and store luggage (lift up to 50lbs)
  • Ability to drive Airport Shuttle as required (possession of a class 5 license is preferred)
  • Responsible for a Cash Float throughout your shift and ensuring it balances correctly at the end of shift
  • Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at The Four Points by Sheraton.


Skills and Qualifications

  • Previous hotel experience is preferred
  • Minimum of 1 year's previous experience in customer service is required
  • Ability to work a flexible schedule including evenings, nights, weekends and holidays
  • Excellent communication skills, both verbal and written
  • Proficient Microsoft office skills, primarily with Word and Excel
  • Effective conflict management and decision-making
  • Cash handling experience is an asset 
  • Ability to speak a second language is an asset
  • Must be legally entitled to work in Canada without restriction
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