Senior Technical Support Manager

Location: Dartmouth, NS

At Cabco Communications Group, we are committed to your success. We are a collaborative, high-performing team built on integrity, passion, and mutual respect. If you are a seasoned IT pro who takes ownership, enjoys solving complex challenges, and loves helping clients succeed, this is your next step.

The Opportunity

We are looking for a Senior Technical Support Manager to join our Managed IT Solutions division to lead our support teams and function as the operations manager.  Supporting a variety of customer environments, functioning as an escalation point for complex issues; you will have a hand in everything from infrastructure design cloud solutions, and security to scripting and documentation, while mentoring teammates and aligning technology to client goals.

What You will Do

•         Design, implement & support infrastructure: servers, virtualization (VMware/Hyper‑V), and cloud (Azure, AWS).

•         Build & support cloud/hosted environments: Microsoft 365/O365, Exchange (2013+), SharePoint, SQL, Azure AD/Entra.

•         Administer core Microsoft services: Active Directory, Group Policy, Windows Server (2012+), Windows 10/11.

•         Secure remote access & networking: Configure VPNs, VLANs, traffic policies, and enterprise security system solutions (Fortinet/Checkpoint or similar).

•         Own the full lifecycle: Research, diagnosis, troubleshoot, and resolve; document thoroughly; escalate appropriately.

•         Automate & document: Use PowerShell (and VBScript/Batch/SQL), maintain network/DR documentation, standards, and SOPs.

•         Manage platforms & tools: Maintain RMM/PSA systems (e.g., ConnectWise) and keep project/ticket documentation up to date.

•         Hardware & backup: Work with server-grade hardware, SAN/NAS storage, PDUs, and backup solutions (local/online).

•         Security first: Apply current security best practices, EDR/AV, patching, and policy enforcement.

•         Coach & collaborate: Mentor junior technicians and contribute to a positive, learning-focused team culture.

•         Stay current: Track industry trends and recommend improvements.

What You Bring

•         Post-secondary education in IT, Computer Science, Networking, or equivalent experience.

•         5+ years in IT support/technical support/engineering with Tier 3 responsibilities.

•         Technical strengths across Microsoft stack, virtualization, networking, cloud platforms, scripting, and hardware.

•         Excellent customer service, communication, troubleshooting, and organizational skills.

•         Backup design & operations

•         Windows Server management at scale

•         Valid driver’s license.

Nice-to-Haves

•         Antivirus/EDR administration

•         Networking architecture/design

•         Experience with Citrix or RMM/PSA platforms

•         Certifications: Microsoft, CCNA, VCP, Citrix, Fortinet NSE, Check Point, SonicWall CSSA, ConnectWise

Why Join Cabco

•         Competitive compensation

•         Comprehensive benefits (health, vision, dental)

•         Performance-based incentives

•         Training & ongoing support

•         Collaborative, fun team culture

Experience a culture that puts safety first, prioritizes the well-being of our people, delivers outstanding service to our customers, gives back to communities, fosters growth opportunities, and upholds the highest standards of integrity.

Ready to take the next step in your career and be part of a team that genuinely cares?