Leads, supervises and directs the daily activities for an assigned Table Games area. A Table Games Lead Supervisor may be designated to act as a Table Games Assistant Shift Manager. The Table Games Lead Supervisor will dual rate into a Table Games Assistant Shift Manager position in the absence of a Table Games Assistant Shift Manager reporting directly to the Table Games Shift Manager.
Supervises and directs the daily activities for an assigned Table Games area which may include assuring accurate ratings or settling disputes that may arise at the gaming table between a customer and dealer. Maintains visual presence on the floor. Engages staff in the integration of company culture, purpose, and values. Ensures customer service. Enforces action against individuals caught cheating and adherence to company policies and procedures. Monitors employee activities to ensure quality and compliance with established standards. Ensures compliance with all regulatory controls and the Pennsylvania Gaming Control Board. Responds to customer issues and elevates to management as needed. This position may also act as a Boxperson in Craps per Valley Forge Casino Resort’s Internal Control section 465a.35(a)(3), during which they will not count toward the number of Table Games Supervisors required in Valley Forge Casino Resort’s Internal Control section 465a.35(c). Assists in the training of Table Games employees. In the absence of an Assistant Shift Manager, a Table Games Lead Supervisor may be designated to act as the Table Games Assistant Shift Manager and may oversee the approved number of gaming tables that an Assistant Shift Manager can supervise per Valley Forge Casino Resort’s Internal Control section 465a.35(e).
High school diploma or equivalent. At least two years of work experience in the field or in a related area. Must be able to work in a smoke filled environment. Must have thorough knowledge of approved Responsible Gaming Program. Must qualify for and maintain licensure as required by Pennsylvania Gaming Control Board.
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled