Engagement Specalist | Bayou Vista
Engagement Specialist | Bayou Vista
Job Summary
Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist. The schedule for this position is Monday- Friday 8am-5pm.
The Engagement Specialist performs a variety of administrative tasks for the program and is responsible for scheduling and referral coordination and follow through. The Engagement Specialist also support with outreach duties.
Responsibilities and Duties
It is the primary duty and responsibility of the Engagement Specialist to:
- oversee the efficient operations of the Treatment Office by maintaining electronic
- correspondence (fax and copier), memos, and other documentation;
- contact referral sources daily and update/maintain referral spreadsheets;
- coordinate referrals, check and follow through with online referrals, and schedule referral appointments;
- initiate scheduled intakes for admissions counselors;
- engage clients on waitlists and schedule appointments;
- answer and field all front desk calls and conduct preliminary triage;
- complete initial triage forms;
- meet scheduling productivity goals as directed by the Program Manager;
- run and distribute reports;
- maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements;
- conduct MEVS, background checks, UDS;
- update census and discharge reports daily and assigned new clients to Counselors;
- support outreach efforts by attending, facilitating, or assisting with various outreach opportunities and activities;
- participate in staff meeting when necessary;
- perform other duties as assigned.
MINIMUM QUALIFICATION
- Bachelor’s Degree in a human service-related field
- Proficient in MS Office Suite
- At least 6 months experience with substance abuse treatment
- Excellent communication skills
PREFERRED QUALIFICATIONS
- More than 2 years of substance abuse treatment experience
- At least 1 year of Electronic Health Record system experience
- At least 1 year of MS Access experience
- Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles
Compensation and Benefits
Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.