Workforce & Client Support Coordinator (Part-Time)

CMI-HR FACILITY SOLUTIONS

Position Title: Workforce & Client Support Coordinator (Part-Time)

Department: Operations / Human Resources
Reports To: Management / HR Team – CMI-HR Facility Solutions
Work Location: Columbus, Ohio (includes field/site visits)
Employment Type: Part-Time
Schedule: Approximately 20 hours per week
Compensation: $18.00 per hour

1. POSITION PURPOSE

The Workforce & Client Support Coordinator supports daily staffing operations by serving as a communication link between clients, employees, and the internal HR team.

The primary objective of this role is to ensure effective communication, operational follow-up, workforce attendance compliance, and support for initial recruiting activities while maintaining professional representation of CMI-HR Facility Solutions.

2. PRIMARY RESPONSIBILITIES

A. Client Communication

• Respond to client emails and phone inquiries in a professional and timely manner.

• Address questions related to assigned employees.

• Document client requests, concerns, or operational feedback.

• Escalate operational issues to management when necessary.

• Maintain professional communication representing CMI-HR at all times.

B. Employee Coordination and Support

• Maintain regular communication with assigned employees.

• Conduct operational follow-ups and employee check-ins.

• Receive employee feedback and report relevant information to management.

• Provide basic guidance regarding workplace procedures and expectations.

C. Candidate Pre-Screening Support

• Contact applicants for initial screening interviews.

• Verify availability, location, communication skills, and basic qualifications.

• Document candidate information accurately.

• Share screening recommendations with the HR team.

• Support recruiting workflow based on active staffing needs.

Note: The Coordinator does not make final hiring decisions.

D. Auris System Implementation and Attendance Monitoring

• Guide employees on proper use of the Auris system.

• Assist employees with correct clock-in and clock-out procedures.

• Review attendance records daily.

• Identify employees with missing or incorrect time entries.

• Contact employees to ensure compliance with timekeeping requirements.

• Report recurring issues or technical concerns to management.

E. Field Operations Support

• Visit client worksites as scheduled or requested.

• Perform on-site employee check-ins when required.

• Observe operational conditions and report concerns or improvement opportunities.

• Maintain professional interaction with client supervisors.

3. POSITION AUTHORITY LIMITATIONS

For operational and legal compliance, this position:

• Does not approve payroll or employee payments.

• Does not modify pay rates or official schedules.

• Does not administer formal disciplinary actions.

• Does not terminate employees.

• Does not make contractual promises to clients or employees.

The role is limited to coordination, communication, monitoring, and reporting.

4. PERFORMANCE INDICATORS (KPIs)

Performance will be evaluated based on:

• Client response time within 24 business hours.

• Daily follow-up on clock-in and clock-out attendance issues.

• Number and quality of candidates pre-screened.

• Effective communication with assigned employees.

• Organization and timely submission of daily reports.

• Positive feedback from clients and internal management.

5. REQUIRED DAILY REPORTING

At the end of each workday, the employee must submit a Daily Operations Report including:

• Client communications completed.

• Employee follow-ups conducted.

• Auris attendance issues identified and addressed.

• Candidates pre-screened.

• Site visits performed (if applicable).

• Operational concerns or incidents observed.

• Summary of daily activities.

• Follow-up actions required for the next workday.

Daily reports must be submitted before the end of the scheduled work shift to the designated management email.

6. PROFESSIONAL EXPECTATIONS

The employee is expected to:

• Maintain professional and respectful communication at all times.

• Demonstrate reliability, punctuality, and accountability.

• Maintain confidentiality regarding client and employee information.

• Follow company procedures and operational guidelines.

• Represent CMI-HR Facility Solutions professionally at all client locations.