RRH Case Manager

RUTH ELLIS CENTER INC Highland Park, MI 15.00-21.00 per hour

JOB SUMMARY: The Rapid Re-Housing (RRH) Case Manager provides direct youth-centered and strengths-based case management to LGBTQ youth and young adults ages 18 to 30 enrolled in Ruth Ellis Center’s Rapid Re-housing Program. The Case Manager (1) encourages engagement of youth, (2) supports youth to accomplish their goals around achieving stability, (3) gains a deep understanding of available local and regional resources to reduce and remove barriers to employment and housing, and (4) advocates for systems change. The Case Manager provides services both at the drop-in-center and in the community (i.e. coffee shops, home visits). The RRH Case Manager is responsible for supporting the attainment of individualized goals by assisting participants in accessing, retaining, and actualizing services, including safe and stable housing; education and employment; benefits; behavioral and primary care; and other support services.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Carry a caseload of youth in the RRH program, which requires: a. Building authentic, caring, and affirming relationships with REC youth b. Participating in weekly case review meetings c. Providing a trauma informed and anti-oppression approach to youth, colleagues, and self that reflects REC’s Principles of Work (trauma-informed care, positive youth development, harm reduction, and restorative justice) d. Developing self-care practices e. Building and maintaining strong working relationships with other providers f. Completing intakes and assessments with youth g. Accompany clients to community resources such as Coordinated Assessment Model shelter intakes; apartment searching; applying for benefits; medical appointments; and other appointments to assist with enrollment and/or advocacy as needed. h. Supporting youth in identifying their strengths and use them to set goals together i. Providing youth flexible, responsive case management that address their variety of needs including: accessing shelter; obtaining identification; enrolling in high school, GED programs, and college; navigating financial aid; accessing public

Classification: Non-Exempt

Job Status: Full Time (1.0 FTE)

Pay Range: $15.00 - $21.00 per hour

Rev. Date: July 20, 2020

Department Drop-In Center

Reports To: Housing Manager

EDF Classification Direct Service Professional Level 1

benefits; connecting to health, mental health, and substance abuse care; accessing childcare; connecting to employment and permanent housing; and other supports j. Checking in with youth at least one a month, and more frequently as needed, about progress on their goals and how REC and its partner agencies can support them k. Coordinate and communicate with clients, service providers, and family members to ensure optimal utilization of services and adequate provision of needed care. l. Seek and pick up furniture for newly housed youth 2. Complete follow-up tasks to help youth achieve their goals, which includes: a. Following up with youth by phone/email/agency maintained social media b. Entering youth data into the Homeless Management Information System and working with the RRH team to continually improve systems to track and transmit youth outputs and outcomes 3. Develop expertise in Rapid Rehousing and the specific case management components it requires, such as providing: a. Regular case management to youth in the community, at youth’s home, job and other locations b. Intensive, youth-centered budgeting and financial goal setting c. Workforce and education supports as identified by youth and guided by REC’s Talent Development Director d. Navigating rent court, specifically cases regarding escrow and eviction e. Learning landlord and tenant rights and helping youth advocate for themselves f. Provide a range of supportive Behavioral Health and Substance Use Disorder services including case management, specialized support (example: tobacco cessation services, certified peer support services, etc.), and consultations to support strength-based care. g. Assist clients in transition and discharge planning, aftercare planning, and coordination with external supports to ensure continuity of care. h. Model and teach clients life skills and healthy coping mechanisms. i. Develop and maintain a friendly network of referrals in the health care and social services community by becoming familiar with formal and informal services available to clients and families, reporting new services, changes in established services, and identifying gaps in available community services. j. Maintain a cooperative working relationship with other staff, physicians, other professionals, and the public by facilitating and enhancing communication, and by displaying honesty, respect, sensitivity, and compassion.

NOTE: This position will be community-based (with a focus on youth-served at scattered

sites). Transportation and mobile travel is required.


☒Continual Learning

☒Customer Service



☒Interpersonal Skills

☒Communication (written and oral)

☒Problem Solving

☒Public Service





☒Team Building

☒Technical Credibility


☒Conflict Management

☐Developing Others

☐Human Capital


☒Cultural Competency (LGBTQ)

☒Leveraging Diversity

☒Creativity & Innovation

☐Financial Management


☐Political Savvy

☐Strategic Thinking

☐Technology Management


☒External Awareness


SUPERVISORY RESPONSIBILITY: This position has zero (0) direct reports, and zero (0) indirect reports. The positions that report to this person are:

· This position has no direct reports.


This job operates in a variety of professional and community environments including but not limited to normal clinical office settings with some exposure to communicable disease, community and partner agencies, and youth spaces. This role routinely uses standard office equipment such as computers, phone, photocopiers, filing cabinets, and fax machines. The noise level in the work environment and job sites may be loud. This role may accommodate remote work up to 25% of the time during the COVID-19 pandemic, including the provision of telehealth services.


The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

☒Talk and/or hear



☐Climb a ladder

☒Use hands to finger, handle, or feel

☒Reach with hands and arms

☒Squat while holding weight

☒Push and/or pull up to 50 lbs

☒Lift and or move objects up to:

☐10 lbs ☐25 lbs ☒ 50 lbs

This position requires training, completion, maintenance, and execution of the full Handle with Care technique. This involves verbal de-escalation and non-violent prevention based holds for individuals self-harming or harming others.


This is a full time, permanent position. The position has some flexibility in scheduling for meetings and other requirments. Some evening and weekend hours may be required to meet the duties of this position. The schedule is generally as follows:

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

-- – -- 9:00A – 5:00P 9:00A – 5:00P 9:00A – 5:00P 9:00A – 5:00P 9:00A – 5:00P -- – --

☒off ☐off ☐off ☐off ☐off ☐off ☒off


This position requires local travel to complete errands and duties as assigned. In-state and national travel may be required up to 5% of the time. The employee must have a valid driver license approved for airline travel.


1. Two (2) years’ experience in homeless recovery services, HIV services, substance use disorder, behavioral/mental health, and/or medical field.

2. Ability to take a person-centered approach, show empathy, establish clear boundaries, and promote empowerment.

3. Experience with Microsoft Office and Google Suite Software.


1. Licensed Bachelor's Social Worker (LBSW); Limited License Bachelor's Social Worker (LLBSW); Bachelors in a Human Services Degree.

2. Credentialed as a Certified Peer Support Specialist (CPSS), Qualified Mental Health Professional (QMHP), or Child Mental Health Professional (CMHP) OR ability to obtain such credentialing.

3. Experience with the homeless services system, including working with the Continuum of Care and Coordinated Assessment/Entry and utilization of the Homeless Management Information System.

4. Experience with Detroit Wayne Integrated Health Network billing and services (formerly Detroit Wayne Mental Health Authority) OR billing and services with another Community Mental Health Authority.

5. Experience with Social Security Administration, Department of Health and Human Services, or with a Community Assistance Program.

6. LGBTQ (Lesbian, Gay, Bisexual, Transgender, and Questioning) cultural and diversity competency.

7. Familiarity with the Ruth Ellis Center’s principals of work (trauma informed care, harm reduction, restorative justice, and positive youth development).

8. Familiarity with principles of strengths-based case management, including Motivational Interviewing techniques.


1. SOAR (SSI/SSDI Outreach, Access, and Recovery) trained or completion within a mutually agreed to timeframe.

2. Tobacco Treatment Specialist (TTS) certification or completion within a mutually agreed to timeframe.


1. Must be able to pass a criminal background check as outlined by agency policy.

2. Have no record on the Central Registry for child abuse or neglect in the employee’s state of residency or employment.

3. Be able to produce a non-reactive tuberculosis test from within the previous twelve (12) months.


The Ruth Ellis Center is an equal opportunity employer and makes employment decisions on the basis of merit. The agency does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, age, disability as protected by federal, state, and local laws, genetic information, or any other characteristic that is protected by law.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this this job. Duties, responsibilities, and activities, may change at any time with or without notice.

RUTH ELLIS CENTER INC is an EEO employer - M/F/Vets/Disabled
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