Call Center Representative

Scope: We are seeking a Christ-loving, compassionate, pro-life individual to support the call center team in fielding calls from abortion-minded women. Utilize your skills and life to increase your service to Jesus Christ by working alongside us in saving babies and souls.

Report: Contact Center Director (Remote)

Location: Remote

A Little About Us: PreBorn! is a national grant-maker exclusively for pregnancy clinics across the U.S. (and a few beyond)! We empower clinics through providing training, consultation, and equipment to help rescue babies and bring mothers and their families to the saving knowledge of Christ.

We are a God-centered and God-directed non-profit that seeks to operate with excellence, efficiency, and innovation. We are a diverse family with people from all different backgrounds united through our love for Christ and our love for life.

Character Qualities:

·       Integrous

·       Adaptable

·       Teachable

·       Organized

·       Compassion-Hearted

·       Multitasker

·       Clear Communicator

·       Active Listener

Qualifications:   

·       Personal, growing relationship with Jesus Christ

·       Agreement with, and adherence to, PreBorn!’s Statement of Faith and Code of Christian Conduct

·       100% pro-life  

·       Willingness to intercede before God for the ministry of PreBorn!

·       Access to high-speed internet

·       A quiet space to take calls without interruptions and/or background noise

·       Experience in pregnancy crisis centers - Strongly preferred

·       Experience and confidence in taking and redirecting phone calls from abortion-minded individuals

·       Ability to handle high volume, high-stress phone calls with calm and efficacy

·       Multi-tasker handling multiple platforms at one time

·       Proficient verbal and written communication skills

·       Bi-Lingual in Spanish and English

Duties:

·       Answer and redirect call from abortion-minded individuals

·       Utilize in-house booking platform to schedule clients

·       Utilize CTM phone system for receiving and responding to calls, texts and emails

·       Communicate with local centers, as needed, to ensure the smooth booking of appointments

·       All other duties as assigned by the Contact Center Director

Benefits: (Full time only)

·       Health Insurance

·       401K matching

·       Paid vacation

·       Paid holidays