Host / Hostess
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Summary of Position:

As Host/Hostess, the primary responsibility will be to welcome and warmly greet guests upon arrival, take reservations and manage the efficient and timely seating of our guests to tables.  

Duties & Responsibilities:

  • Warmly and graciously greets all guests upon arrival.
  • Call out name and number of party when tables become available.
  • Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.
  • Accommodate special seating requests for guests whenever possible.
  • Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
  • Relay messages to servers and bus-persons as needed.
  • Maintain supplies of mints and toothpicks at the host stand.
  • Clean menus of food and stains.
  • Perform other duties as assigned by the manager on duty.
  • Thanks guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.

Qualifications:

  • No previous restaurant experience or training required. On the job training will be provided. Experience is a plus.
  • Must be a team player and demonstrate organizational skills.
  • Must have excellent interpersonal skills and confidence.
  • Be able to work in a standing position for long periods of time (up to 5-8 hours).
  • Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
  • Must have exceptional grooming habits.
  • Ability to work in a fast paced environment.
  • Be flexible and willing to assist as needed to ensure all restaurant standards are met

 

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