Business Office Manager/ Human Resources

POSITION SUMMARY

Responsible for gathering, preparing and delivering monthly financial information for facility financial activities including collections, accounts receivable, accounts payable, payroll and special financial projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Responsible for collecting and preparing monthly resident statement data for billing.
• Implements the timely mailing and delivery of financial statements.
• Delivers deposits to financial institution(s) and ensures posting.
• Collects and enters level of care changes for billing.
• Gathers and enters billing data from all facility departments.
• Processes private pay and co-insurance billing.
• Assists residents and family members with billing questions, researches discrepancies and submits corrections to accounting.
• Oversees the accounts payable bi-weekly processing and prepares requested checks.
• Maintains Resident Trust fund and provides regulatory monthly reconciliations.
• Balances and replenishes petty cash accounts.
• Receives deposits and acknowledges memorial monies and donations; compiles reports accordingly.
• Researches and remains informed of regulatory requirements related to business office functions.
• May perform other duties as assigned or requested
• Other duties as assigned.

MANAGEMENT RESPONSIBILITIES

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• Coaches and provides career development to staff.
• Coordinates with Human Resources for appropriate staffing levels.
• Establishes employee goals and conducts employee performance reviews.
• Responsible for staff scheduling to include: work assignments, employee training, time off, breaks and overtime assignments.
• Schedules and conducts department meetings.
• Supervises staff in accordance with policies and procedures.

EDUCATION AND/OR EXPERIENCE

• High school education or equivalent required.
• General accounting experience preferred, experience in medical/billing office a plus.
• Accounts Payable and Accounts Receivable experience preferred.
• Supervisory experience preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• N/A

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess strong collaborative, interpersonal, organizational, multi-tasking, verbal and written communication skills, and a desire to create a high-performance, effective team that can produce consistent, demonstrated results.
• Must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with co-workers and facility leadership.
• Competencies needed for this position include strong interpersonal relationship skills, detail oriented, work in collaboration with others, demonstrate a high degree of integrity and personal commitment, possess strong analytical skills, be able to work independently and manage multiple deliverables at the same time.
• Ability to function in a matrix environment and demonstrate a passion to succeed be self- motivated, dependable, committed, and a willingness to see a project through to its conclusion.
• Working knowledge and proficiency with Microsoft Office is required.
• Basic computer knowledge, typing skills and 10-key ability required.
• Working knowledge of computerized accounting software required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

25 LBS

• Occasionally required to carry or lift items weighing up to 10 pounds.

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• Occasionally required to carry or lift items weighing up to 25 pounds for short distances. Required to obtain assistance of another qualified employee when attempting to lift objects over 25 pounds.
• Occasionally required to stand or walk.
• Frequently required to sit in a stationary position.
• Occasionally performs activities that require stooping, bending and reaching, squatting, balancing, and trunk twisting throughout the day.
• Constantly able to communicate verbally and in written form.
• Frequently able to detect and discern both loud and soft sounds such as phone calls and customer questions.
• Constantly able to use hands and fingers to type, write, and file.
• Frequently able to use near vision for viewing computer monitor and written materials.
• Occasionally required to detect unusual odors that could indicate environmental issues.

WORKING CONDITIONS

CATEGORY III

Position is Category III of Potential Exposure, which includes tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks (expected exposure to blood, body fluids, or tissues) are not a condition of employment. OSHA Blood borne

Pathogen Standard 1910.1030(c)(2)(i) more specifically defines Category III Potential

Exposure as: Normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care, first aid or to be potentially exposed in some other way.

• The noise level in the work environment is usually moderate.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated and air-conditioned environment.

BEHAVIORAL APTITUDE

• Possess a personal presence characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values.
• Possesses a willingness to learn and apply principles and values in the discernment and decision making process for all matters.
• Creates and maintains a partnership between employees, the community, and those we serve that fosters an environment honoring individual preferences, choices and traditions.

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ORGANIZATIONAL RELATIONSHIPS

• Reports to: Administrator / RDO
• Supervises: Receptionists
• Supports:
• Collaborates: Internal/External colleagues when appropriate