Front Desk Representative (Dental office)

Under the direct supervision of the Dental Manager, the Front Desk Representative serves as the first point of contact, managing patient check-ins, scheduling, telephone communication, and records management while maintaining a welcoming atmosphere.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Responsible for greeting patients, scheduling patient appointments, ensuring all patient paperwork is properly completed including demographic and HIPAA forms.

· Assist in determine the financial status of patients and their eligibility for health services, assist patients in accurately completing appropriate forms and documents for the required information, collect co-pays, obtain authorizations from insurance companies when necessary, and enter in all patient information and financial information in the computer system in a timely manner.

· Collect and deposit fees according to protocols, prepare and balance daily financial registers and submit all forms and fees to the accounts department.

· Demonstrates the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.

· Maintains a neat/well organized work area. Responsible for maintaining an adequate number of supplies.

· Attends all in-service training as required.

· Always maintains patient confidentiality.

· Maintains Center confidentiality and Code of Compliance per policy.

· Performs other duties, as assigned.

· Learns how eCW (Electronic Medical Record) works and transfers that knowledge to other users.

· Provides direct and indirect support to other staff in his/her department in the delivery of patient care.

REQUIREMENTS

· High School Diploma/GED

· Associates Degree preferred

· 2-3 years’ experience in Customer Service-related roles.

Health Care Partners of South Carolina is an Equal Opportunity Employer.