Program & Engagement Representative

Organization Overview:

We’re All In for Healthier Generations

Vivo is a registered charity with a bold purpose: to ignite a mindset to LIVE for healthier generations. Through our Collaboratory and our Centre, we co-create innovative, inclusive solutions that promote lifelong wellbeing for individuals, families, and communities.

We are committed to creating meaningful impact — for people, for our community, and for the planet. Join us as we build a brighter, healthier future together.

Department: Security & Engagement

Hours: 15-25 hours per week – must be available for morning, evening and weekend shifts as needed.

Reports To: Health & Safety Manager; Head of Security & Engagement; and while on shift, the Security & Engagement Officer.

Position Summary

The Program & Engagement Representative plays a key role in delivering high-quality experiences for guests, participants, and community members. This position supports the coordination and execution of programs, rental activities, and events to ensure a safe and welcoming environment, and promote positive engagement across the entire facility.

The ideal candidate is energetic, service-oriented, safety-conscious, and passionate about community recreation.

Key Responsibilities

Event & Program Support

• Assist with the set-up and takedown of events, programs, and facility spaces (equipment, tables, signage, sport apparatus, etc.).
• Prepare activity areas to meet program and safety standards.
• Monitor programs and activities to ensure smooth operation and participant satisfaction.
• Provide logistical support during tournaments, leagues, camps, classes, and special events.

Guest Engagement & Customer Service

• Welcome and engage guests, participants, and spectators in a friendly and professional manner.
• Provide information about programs, schedules, policies, and facility amenities.
• Respond to questions, concerns, and feedback in a timely and respectful manner.
• Foster a positive, inclusive, and community-focused atmosphere.

Safety & Supervision

• Actively monitor facility spaces to ensure participant safety and adherence to policies.
• Enforce facility rules and codes of conduct consistently and professionally.
• Identify and address potential safety hazards.
• Provide first aid and emergency response as required, following established procedures.
• Complete incident and accident reports accurately and promptly.

Facility Operations

• Maintain cleanliness and organization of program areas and common spaces.
• Assist with equipment inventory, storage, and basic maintenance checks.
• Support staff and instructors to ensure programming quality and operational efficiency.

Qualifications

• High school diploma or equivalent (post-secondary education in recreation, kinesiology, sport management, or a related field is an asset).
• Current Intermediate (Standard) First Aid / Level C CPR certification.
• Previous experience in recreation, sport, customer service, or event support preferred.
• Strong interpersonal and communication skills.
• Ability to work evenings, weekends, and flexible hours.
• A valid police information check with Vulnerable Sector Search completed within two months prior to starting.
• Ability to lift and move equipment (up to 50lbs) and stand for extended periods.

Core Competencies

• Customer-focused and community-minded.
• Strong teamwork and collaboration skills.
• Sound judgment and conflict resolution abilities.
• Proactive and adaptable in a dynamic environment.
• Commitment to safety and inclusion.

Working Conditions

• Active, fast-paced sport and recreation environment (indoor and/or outdoor program areas).
• Physical activities include lifting, bending, standing, and walking.
• Exposure to noise and large groups during events.

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