Do you like working outside? Are you a people pleaser? Are
you able to complete tasks unsupervised and independently? If you are
interested in learning about almost every aspect of working in hospitality, our
Cabin Steward position is for you! Cabin Stewards are responsible for meeting
& greeting newly arrived guests, assisting them with luggage, and providing
an orientation to the resorts property and amenities. In addition, Cabin
Stewards are responsible for daily cottage services including laying fires,
filling wood boxes, delivering fresh ice and glassware, cleaning cottage
porches, and providing light maintenance services. Cabin Stewards interact with
all levels of Resort management, as well as most other department employees, so
the position will provide an opportunity to gain real insight into the
operation of Maine's premiere lakeside Full American Plan resort.
Hours: Full-time. Three shifts: 6:30am to 3pm, 8:30am to 5pm, or 10am to 7pmHousing may be available to full time candidates who can
commit to either a full summer or full season at Migis. Since this is
single shift daytime work, local candidates may not be eligible for
Compensation: $14 - $16 per hour, depending on experience.
Seasonal Position: ASAP through October
Start date: ASAP
Benefits: Discounted stays and food & beverage at affiliated properties
Experience: No previous experience is required
Stewards are responsible for greeting guests, assisting with moving
luggage, orienting guests to accommodations and property, as well as
assisting with light maintenance and deliveries of messages, packages,
faxes, etc. to guests and other staff members. This position requires an
outgoing personality, strong attention to detail and the ability to
work without constant direct supervision. This job is for candidates who
like being on their feet and who think quickly on their feet. Past
Cabin Stewards favorite part of the job is being able to be outside all
day enjoying interacting with guests and working under the pines along
the shores of beautiful Sebago Lake. You will be an ambassador, a
problem solver, a smiling face, and an answer center for our guests. You
will have the chance to form bonds with guests as part of your frequent
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Maintain a neat and professional appearance with a properly cleaned uniform.
and acknowledge each and every guest with a smile, eye contact, and a
friendly verbal greeting, using the guest’s name when possible.
Engage guests in conversation and actively orient guests to the property, amenities and experiences.
Thank guests with genuine appreciation and bid them a fond farewell at departure.
listen to and respond positively to guest questions, concerns, and
requests. Anticipate guest service needs. Proactively approach guests
needing service or assistance.
Must be able to
lift and move guest luggage, hotel supplies, heavy boxes, maintenance
equipment that can weight more than 50 pounds.
able to place luggage in appropriate areas in guest accommodations or
luggage storage areas according to property specifications or guest
requests. Must be able to assist guests with unloading and loading
luggage from vehicles.
Offer to park cars for guests or
if requested, according to property procedures. Return car keys to
designated area assigned at each property.
Correctly set up accommodations according to daily directions and according to property procedures.
discretion to avoid disturbing guests in rooms or public spaces.
Understand how everything operates in guest rooms (climate control,
fireplaces, fans, lighting, etc) and be able to explain operations to
Responsible for security of any room
or supply closet keys, as well as for respecting the personal property
and privacy of guests while working in guest rooms.
Be prepared to answer basic questions about the property, activities, etc., or know where to refer guests for answers.
with colleagues to ensure that guest’s needs are continually met. Make
front desk staff aware of any special needs so that notes can be made
for future visits.
Handle and communicate guest requests,
special needs, guest room or public space maintenance issues and guest
complaints in a professional manner.
maintenance duties, grounds keeping and landscaping tasks as assigned or
as you notice these routine tasks need to be completed.
Label and submit all lost and found items according to property procedures.
personal sanitation, the use of personal protective equipment and how
to handle unsanitary items, bodily fluids, etc. Be aware of ways to
prevent personal injury from improper reaching, lifting, stretching and
Know who to notify in case of broken equipment or unsafe/unsanitary conditions.
Manually handle/lift/carry product up to 60 pounds between knee and shoulders. May occasionally have to lift up to 100 pounds.
Must have bilateral fine manipulation of both hands which may be repetitive for entire shift.
Must be at least 18 years of age.
to communicate in English, both orally and written, with guests and
employees, some of whom will require high levels of patience, tact and
Ability to work as a part of a team.
Ability to understand verbal directions, labels on chemicals, and other workplace safety signage.
Active listening and observation skills.