Warehouse Manager

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada. 

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

We are seeking a customer-focused Warehouse Manager to support the team at our location in Calgary, AB.

Reporting to the Branch Manager, this role will lead the general warehouse activities for the branch, including the shipping and receiving department, general inventory, picking parts for customer orders, and deliveries. The ideal candidate will be passionate about providing great customer service in a fast-paced retail environment. 

What you will do:

• Manage a team of 8-12 employees by ensuring operational requirements and customer demands are met on a consistent basis
• Coach staff to follow FGI's customer service standards and core values with all external and internal customers
• Communicate clearly and professionally with customers, warehouse staff, and management
• Ensure all customer orders are picked accurately and on time by managing the workload demands
• Ensure shipping and receiving orders are accurate based on shipping documentation
• Ensure deliveries are completed on time by overseeing logistics and dispatching trucks to transport products to customers
• Champion FGI's safety culture by performing all duties within established procedures and practices 
• Perform all duties per established safe work procedures and practices, including the use of PPE
• Support and lead the warehouse staff, including performance evaluations, continuous improvement initiatives, and attendance
• Other duties as required

What we require:

• Minimum five (5)+ years of progressively responsible experience in a warehouse role, combined with two (2) years of warehouse management experience
• Demonstrated experience managing 8-12 team members in the warehouse
• Experience with inventory management preferred
• Must be able to operate standard warehouse equipment (forklifts, RF scanners, waves) 
• Experience in aftermarket parts or heavy-duty parts is preferred but not required
• Proficient knowledge of Microsoft Office Suite and technology – Able to learn in-house systems.
• Must meet the physical requirements: Occasionally lift to 75 – 100lbs, frequent standing and walking, reading small print and numbers
• Demonstrate excellent Customer Service Skills - you exceed the expectations of internal and external customers
• Demonstrate strong people management skills – you thrive on building successful teams
• Demonstrate exceptional problem-solving skills — you don’t just spot issues, you fix them fast
• Demonstrate being a team player with a no-excuses attitude — you do what it takes to get the job done right
• Demonstrate a strong follow-up and accountability mindset — you don’t let issues slide
• Demonstrate highly organized with a keen attention to detail — accuracy and documentation are essential to success in this role

What We Offer:

• A highly competitive salary with an annual performance bonus
• Extended health care and Health Spending Account
• Dental/Vision Benefits
• Sick Pay Allowance
• Employee Assistance Programs
• DPSP and RRSP
• Casual Dress Code
• Fun and supportive work environment
• Continuous learning

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.

Please visit our careers page to see more job opportunities.