Banquet Server
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Guest Service

·       Maintains guest service as the driving philosophy of the operation

·       Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

·       Committed to making every guest is satisfied

·       Meets or exceeds guest satisfaction measures

·       Ensures hotel standards and services contribute to the delivery of consistent guest service

·       Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

 

Banquet Server Operations

·       Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).

·       Assume responsibility of the banquet department at all times.

·       Ensure that maintenance, cleanliness, supplies, and organization of all banquet storage areas are maintained.

·       Inspect function areas and reports any opportunities to correct department immediately.

·       Ensure good working relations with Catering, Sales, and Culinary departments.

·       Provide attentive service, focusing on guests’ needs.

·       Knowledge of complete menu and workstations prior to the function.

·       Knowledge of proper table settings.

·       Ensure that proper service and etiquette is maintained at all times.

·       Keeping the kitchen work areas clean at all times.

·       Must adhere to the company employee handbook at all times.

·       Approach all encounters with guests and team members in a friendly, service-oriented manner.

·       Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling which will vary according to the needs of the hotel.

·       Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.

·       Comply at all times with Gulph Creek and regulations to encourage safe and efficient hotel operations.

·       Other duties may be assigned.

·       Guests must feel welcome, comfortable, and well attended to at all time. 

**Must be available on weekends and holidays**

 
 
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