Restaurant Supervisor
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Summary of Position:

The Restaurant Supervisor assists the Manager by overseeing and executing the operations of the bar and restaurant during scheduled shifts. He/she ensures our service standards are met by providing customers with prompt service and quality food and beverage products in a welcoming, positive and clean atmosphere. The ideal candidate will enhance the mission of Neuman Hotel Group to provide personalized service and genuine hospitality. 

 Essential Duties and Responsibilities

  • Understands completely and conforms to all policies, procedures, standards, guidelines and training programs for Neuman Hotel Group.
  • Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
  • Monitors setup, maintenance, cleanliness and safety of dining and bar areas.
  • Acts as Manager on Duty in the absence of Manager.
  • Manages the completion of the opening and/or closing checklist.
  • Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
  • Minimize employee turnover by assisting with new employee training, setting clear performance expectations, providing positive reinforcement for successful performance and giving respectful and encouraging coaching as needed.
  • Provides timely feedback to store manager on employee performance and morale.
  • Maintains clean and orderly back areas, pre-function areas and storage areas.
  • Conducts inventory monthly or as directed.
  • Follows all health, safety and sanitation guidelines for all products.
  • Contributes to the profitability of the restaurant by finding new methods for increasing sales.
  • Maintains high-level bar standards of service.
  • Makes a continuous effort to improve job skills, knowledge and education.
  • Willing to perform other job-related tasks that may not be included in this job description

 Qualifications

  • Minimum of 1-2 years food & beverage supervisory experience required
  • Bartending experience required
  • Must have comprehensive knowledge of food and beverage operations, service standards, guest relations and etiquette
  • Extensive wine knowledge strongly preferred
  • Ideal candidate will have excellent verbal and written communication skills
  • Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
  • Must maintain composure and objectivity under pressure
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
  • Able to create a positive team dynamic with fellow managers and staff
  • Must have a passion for hospitality
  • Food handler’s permit and OLCC permit or ability to obtain them
  • Must be able to work flexible shifts and schedules, including weekends, holidays and overtime
  • Must be able to lift and carry up to 50 pounds, stand for long periods of time and bend, kneel, squat and reach occasionally throughout a shift
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