Assistant Housekeeping Manager - Eldorado Resort
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Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge.  Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach. When you've enjoyed our Boardwalk Bistro or stayed in one of our rooms, you'll understand what we mean when we say Eldorado Resort is "Life in A Postcard".

The Eldorado Resort is currently accepting applications for an enthusiastic Assistant Housekeeping Manager. Creating an engaging work environment for colleagues of the Eldorado Resort is as important as creating lasting and memorable experiences for our guests. Your leadership skills and the values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience but also to grow their careers with Argus Hospitality.

 

RESPONSIBILITIES:

  • Consistently offer professional, friendly, and engaging service
  • Acting manager in the absence of the Executive Housekeeper
  • Provides support to the Housekeeping Manager in all areas of Housekeeping operation including; employee development, coaching, daily administration, and special projects
  • Day to day management of the housekeeping department including; assigning tasks, inventory management, scheduling, administrative tasks, following up with guest or employee concerns and issues
  • Building and maintaining effective relationships with the other departments of the hotel through professional and courteous communication
  • Investigates and assesses any losses, damage or concerns regarding housekeeping services, guest rooms, and equipment, and takes corrective action
  • Management of the Hotel Lost and Found
  • Plays an active part in the creation and management of the housekeeping budget
  • Assist with departmental interviews, hiring, orientation and training procedures for new team members
  • Records data concerning work assignments, staff issues and prepares periodic reports, concerning room occupancy, payroll expenses, and department expenses
  • Knowledgeable of cleaning systems, chemicals, procedures, and operation of equipment
  • Dedication to the privacy and confidentiality of all guest and employee information

 

QUALIFICATIONS:

  • A passion for excellence and obtaining the highest quality standards in cleanliness and guest service
  • Strong command of the English language - written and verbal. Other languages an asset
  • Excellent communication skills: ability to listen, understand, clarify, and confirm.  Keep an open line of communication with staff and management
  • Efficient with administration and computer skill set writing, filing, tracking and organizing
  • Proficient in Microsoft Word, Excel, and Outlook
  • Experience with a property management system, preferably Opera
  • Ability to handle a stressful situation with poise and confidence
  • Ability to work long hours walking and standing and ability to lift 50lbs
  • Be supportive of creativity and innovation, and be willing to openly embrace change
  • Strong customer service skills; listening, problem solver, pro-active and can anticipate guest and staff needs and expectations
  • Must be legally entitled to work in Canada without restriction 
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