Guest Service

  • Maintains guest service as the driving philosophy of the operation

  • Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

  • Committed to making every guest is satisfied

  • Meets or exceeds guest satisfaction measures

  • Ensures Holiday Inn standards and services contribute to the delivery of consistent guest service

  • Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Housekeeping Duties

  • Thoroughly clean and re-stock guest rooms per 8-hour shift.

  • Complete all pre-cleaning duties, including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.

  • Remove all trash and dirty linen from all guest rooms.

  • Keep hallways, public areas, and closets clean, neat, and vacuumed.

  • Prepare housekeeping cleaning cart for next day’s use.

  • Responsible for timely and proper cleaning of guest rooms on a daily basis.

  • Make beds-Vacuuming-Dusting

  • Must Work weekend and Holidays

  • Fast past work environment

  • Cleaning guest bathroom up to hotel standards

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.

  • Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.

  • Other duties as required

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